Customer Service Specialist I – Bilingual (Spanish)

ASM Research, An Accenture Federal Services Company is hiring a full-time Customer Service Specialist I - Bilingual (Spanish) to join our customer support team in Saint Paul, Ramsey County. In this role, you'll deliver responsive support across multiple channels and help customers resolve their needs promptly while maintaining service excellence.

About the Role

As a Customer Service Specialist I - Bilingual (Spanish), you'll be the primary contact for customers reaching out through inbound and outbound calls, email, web chat, and back-office channels. You'll handle a variety of service requests, process transactions, investigate customer concerns, and document every interaction with precision to uphold service level agreements and quality standards. Your fluency in Spanish and English allows you to serve a diverse customer base and remove language barriers in our support operations.

What You'll Do

• Answer and manage inbound customer calls, emails, and web chat inquiries with professionalism and responsiveness
• Process customer transactions and fulfill back-office service requests with accuracy
• Research and troubleshoot customer issues to identify and deliver timely solutions
• Create complete, detailed documentation of all customer interactions and resolutions
• Meet daily operational targets and service level agreement commitments
• Provide bilingual support in Spanish and English to serve diverse customer populations

What We're Looking For

• Fluent bilingual communication in Spanish and English, both verbal and written
• Customer service experience or demonstrated ability to interact professionally with diverse customers
• Strong attention to detail and commitment to accurate documentation
• Familiarity with multi-channel communication platforms (phone, email, chat, and systems-based workflows)
• Ability to perform effectively in a fast-paced environment while maintaining service quality and empathy
• Dependability and dedication to meeting established service standards

About ASM Research, An Accenture Federal Services Company

ASM Research brings specialized expertise and customer-focused solutions as part of the Accenture Federal Services organization. We build inclusive teams committed to professional excellence and measurable results.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.