Graduate Assistant IT User Services – AZ

Ottawa University is hiring a full-time Graduate Assistant for IT User Services at our Surprise, Arizona residential campus. In this supportive technical role, you'll help deliver reliable IT support to our university community while developing valuable hands-on experience in technology services and help desk operations.

About the Role

The Graduate Assistant IT User Services position provides essential support to Ottawa University's information technology department. Working closely with the IT team, you'll contribute to user support operations, technical troubleshooting, and service delivery across our Surprise campus. This is an excellent opportunity for a graduate student seeking practical experience in IT support and user services within a higher education environment.

What You'll Do

• Respond to user support requests and IT help desk inquiries
• Assist with troubleshooting of software, hardware, and network issues
• Help manage user accounts, credentials, and system access
• Support IT staff with ticket management and documentation
• Provide technical guidance and training to end users
• Maintain records and contribute to knowledge base materials
• Support campus events and IT-related initiatives as needed

What We're Looking For

• Currently enrolled as a graduate student or recent graduate
• Strong customer service and communication skills
• Foundational knowledge of Windows and Mac operating systems
• Basic networking and troubleshooting capabilities
• Ability to work independently and as part of a team
• Problem-solving mindset and attention to detail
• Availability for full-time hours during the academic year

About Ottawa University

Founded in 1865, Ottawa University is one of the United States' oldest private liberal arts institutions. Our multi-campus system serves approximately 4,000 students across residential and adult education programs in Kansas, Arizona, and Wisconsin. At our Surprise residential campus, we're committed to providing a supportive learning environment enhanced by robust technology infrastructure and comprehensive student services.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.