Order Intake Specialist I/Order Specialist

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Join ASM Research, An Accenture Federal Services Company, as an Order Intake Specialist I/Order Specialist at our NY State Campus in Albany County — a detail-driven role where you'll keep customer orders moving accurately from submission through fulfillment.

About the Role

As an Order Intake Specialist I/Order Specialist based at the NY State Campus in Albany County, you'll own the front end of the order lifecycle. Working as a single unit of work, you'll receive, verify, and enter orders so that downstream provisioning and billing can run smoothly and customer requests are completed correctly the first time. Success in this full-time position depends on precision, composure under time pressure, and the confidence to ask questions when something needs clarifying.

Key Responsibilities

• Receive and process incoming customer orders, ensuring each one is captured completely and accurately.
• Validate order details before submission to support clean provisioning and billing workflows.
• Handle both new and transition orders for federal customers.
• Treat each order as a defined unit of work, carrying it through to successful completion.
• Meet tight turnaround deadlines without sacrificing data quality.
• Reach out for guidance or escalate when an order requires additional review.

Qualifications

• Strong attention to detail and a commitment to accurate data entry.
• Ability to perform reliably under deadline pressure and shifting priorities.
• Clear communication skills and the judgment to seek assistance when needed.
• Comfort working within order management, provisioning, or billing processes.
• Willingness to work on-site at the NY State Campus in Albany County.

About ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company, delivers technology and business solutions that support federal government missions. Our teams combine disciplined processes with a focus on quality to serve customers reliably and at scale.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.