Teller Service Coordinator

Wintrust is seeking a Teller Service Coordinator to join the team in Grand Rapids, MI for a full-time position focused on delivering seamless customer experiences and operational support.

About This Position

This full-time Teller Service Coordinator opportunity with Wintrust places you at the center of day-to-day customer interactions in Grand Rapids, MI. Candidates searching for Teller Service Coordinator jobs in Grand Rapids, MI or Wintrust careers will find a role that emphasizes coordination of frontline service standards, team collaboration, and consistent process quality right in the local market. The position supports efficient service delivery while helping individuals and community members complete transactions with confidence and care.

Your Responsibilities

• Oversee daily coordination of teller-related service activities to maintain smooth workflow and accurate processing in Grand Rapids, MI.
• Assist customers with routine transactions, account inquiries, and service requests while upholding high service standards.
• Guide and support team members on procedural best practices, accuracy checks, and customer-handling approaches.
• Monitor cash and media controls, balance drawers, and help resolve routine operational discrepancies promptly.
• Identify opportunities to streamline service steps and reinforce compliance with established guidelines.
• Escalate complex issues appropriately and contribute to a positive, reliable customer-facing environment.

Skills & Qualifications

• Prior experience in customer service, cash handling, or similar coordinator responsibilities preferred.
• Strong verbal communication and interpersonal skills suited to helping diverse customers.
• Attention to detail when processing transactions and reviewing records for accuracy.
• Ability to organize work, prioritize tasks during busy periods, and collaborate with team members.
• Basic proficiency with computer systems used for transaction entry and inquiry.
• Reliability, a customer-first mindset, and readiness to learn company procedures for the Teller Service Coordinator role.

Working at Wintrust

Wintrust is hiring for this role and offers a supportive team environment in Grand Rapids, MI that values consistent performance and collaborative problem-solving among colleagues focused on the same service goals.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.