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Be ready to walk through cash-difference handling, fraud or scam red flags at the window, and how you coach a new teller without slowing the line. Prepare one example of fixing a service breakdown and questions about Wintrust’s community-bank model and Grand Rapids branch structure.
Strong fit if you like leading teller work in a community-bank environment: accuracy, coaching, and calm customer recovery matter more than pure sales quotas. Less ideal if you want fully remote work or pure operations away from the branch floor.
As a Teller Service Coordinator at Wintrust in Grand Rapids, your day centers on branch cash and service flow: opening/closing teller drawers, coaching tellers on transactions and dual control, escalating complex customer issues, and keeping lobby wait times and audit standards tight. You’ll balance hands-on window work with floor leadership so deposit, withdrawal, and account-service traffic runs accurately and securely.
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No. The listing is for Grand Rapids, MI, with remote set to on-site.
It is a financial holding company operating community banks, mainly in northern Illinois and southern Wisconsin, listed as WTFC.
No certification resources were provided for this listing; employers typically emphasize branch cash and service experience.
Website: wintrust.com
Wintrust is a financial holding company in the United States that operates 15 chartered community banks in northern Illinois and southern Wisconsin. Wintrust is usually classified as a medium-sized banking institution in the United States and it trades on the Nasdaq Global Select Market with stock symbol WTFC. Wintrust is the second largest banking company in Chicago.
Public cache only — not an employee review.
Wintrust is seeking a Teller Service Coordinator - Grand Rapids, MI to join the team in Grand Rapids, MI for a full-time position focused on delivering seamless customer experiences and operational support. About This Position This full-time Teller Service Coordinator - Grand Rapids, MI opportunity with Wintrust places you at the center of day-to-day customer interactions in Grand Rapids, MI. Candidates searching for Teller Service Coordinator - Grand Rapids, MI jobs in Grand Rapids, MI or Wintrust careers will find a role that emphasizes coordination of frontline service standards, team collaboration, and consistent process quality right in the local market. The position supports efficient service delivery while helping individuals and community members complete transactions with confidence and care. Your Responsibilities Oversee daily coordination of teller-related service activities to maintain smooth workflow and accurate processing in Grand Rapids, MI. Assist customers with routine transactions, account inquiries, and service requests while upholding high service standards. Guide and support team members on procedural best practices, accuracy checks, and customer-handling approaches. Monitor cash and media controls, balance drawers, and help resolve routine operational discrepancies promptly. Identify opportunities to streamline service steps and reinforce compliance with established guidelines. Escalate complex issues appropriately and contribute to a positive, reliable customer-facing environment. Skills & Qualifications Prior experience in customer service, cash handling, or similar coordinator responsibilities preferred. Strong verbal communication and interpersonal skills suited to helping diverse customers. Attention to detail when processing transactions and reviewing records for accuracy. Ability to organize work, prioritize tasks during busy periods, and collaborate with team members. Basic proficiency with computer systems used for transaction entry and inquiry. Reliability, a customer-first mindset, and readiness to learn company procedures for the Teller Service Coordinator - Grand Rapids, MI role. Working at Wintrust Wintrust is hiring for this role and offers a supportive team environment in Grand Rapids, MI that values consistent performance and collaborative problem-solving among colleagues focused on the same service goals. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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