Technical Project Manager, Cloud Integrations

Tech Project Manager, Cloud Integrations at 11:11 Systems - United States (nationwide) (nationwide)

What This Role Involves

The role involves coordinating multiple simultaneous deployment and migration projects for customers into 11:11 Systems with minimal guidance. You will be responsible for ensuring project milestones, timelines, and budgets are met while delivering successful customer outcomes.

• Complete project deliveries to ensure timely and successful completion
• Provide complete ownership of support services to meet customer commitments
• Follow 11:11 Systems' project management practices and use appropriate tools for each scope of work
• Establish and enforce processes and best practices for cloud migrations
• Own ticket escalation processes and ensure consistent adherence
• Establish support best practices and refine the support management framework as needed
• Identify potential risks or gaps and mentor members across the cloud integrations organization
• Inform key stakeholders on project needs and trends, providing recommendations for ongoing integration needs
• Manage and refine existing tools and automation used for service operations
• Collaborate with internal teams to define migration requirements for new or existing services
• Ensure customer and internal staff expectations are aligned by accurately communicating milestones and deliverables

What You'll Do

This position requires a detail-oriented individual with a continuous improvement mindset. The role involves driving customer success through effective problem resolution and strong customer relationship management. You will coordinate processes that support the 11:11 integrations strategy, ensuring successful project outcomes.

What You Bring

• Experience as a Technical Project Manager or similar role
• A proven track record in managing multiple simultaneous projects
• Strong customer relationship management skills
• Detail-oriented with a focus on continuous improvement
• Familiarity with project management practices and tools
• Ability to establish and enforce best practices for cloud migrations
• Experience in ticket escalation processes and support management frameworks
• Effective communication skills, both written and verbal
• Collaborative mindset with a focus on team mentoring and development

Why Join 11:11 Systems

Joining 11:11 Systems means being part of a dynamic organization committed to delivering exceptional cloud integration experiences. Our culture values innovation, collaboration, and customer success. As a member of our team, you will have the opportunity to work on cutting-edge projects while contributing to the growth and development of our company.

Ready to Apply?

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