SPS Associate, SPS

SPS Associate, SPS at Amazon - Kolkata, India

Position Summary

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The role involves providing timely and accurate operational support to Selling Partners who sell on Amazon stores. This position has a direct and immediate impact on the experience of both Amazon and its partners.

Key Responsibilities

• Provide exceptional customer service to SPs, addressing their inquiries and concerns promptly and effectively.
• Ensure timely resolution of issues related to order fulfillment, returns, and other operational challenges faced by SPs.
• Collaborate with cross-functional teams to resolve complex problems and improve overall support processes.
• Maintain detailed records of interactions and resolutions for future reference and continuous improvement.

Who We're Looking For

We are seeking candidates who possess strong communication skills, both written and verbal. A thorough understanding of e-commerce operations is essential, as well as the ability to work effectively in a fast-paced environment. Previous experience in customer support or related fields would be advantageous.

Working at Amazon

At Amazon, you will have the opportunity to contribute directly to the success and growth of our business while working alongside talented individuals who share your passion for excellence. Our culture values innovation, teamwork, and a commitment to customer satisfaction above all else.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us in shaping the future of e-commerce support!

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.