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SPS Associate, SPS

Amazon · Kolkata, West Bengal

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

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Fit summary

Strong fit if you want hands-on Amazon operations work in Kolkata, can handle physical pace, and value process discipline over desk work. Thin public role data—confirm SPS scope and shifts with the posting.

Day in the role

As an SPS Associate at Amazon in Kolkata, a typical shift centers on sortation and parcel flow: scanning packages, sorting by route or destination, staging outbound loads, and keeping workstations clear. Expect standing, lifting within site rules, handheld scanners, and paced targets with safety and quality checks throughout the day.

Skills to emphasize

FAQ from this listing

What does SPS Associate mean at Amazon?

It is an operations associate role focused on sortation and package flow in Amazon’s logistics network; exact duties vary by site.

Is this remote?

No. The listing is on-site in Kolkata, West Bengal.

Are certifications required?

No cert family or paid cert resources were provided for this listing; training is typically site-led.

Company facts (cached)

Website: amazon.it

Amazon.com, Inc. is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, entertainment, and artificial intelligence. Founded in 1994 by Jeff Bezos in Bellevue, Washington, the company started as an online book marketplace that gradually expanded to include virtually all consumer product as well as many other categories, positioned as "The Everything Store".

Public cache only — not an employee review.

Role overview (listing rewrite)

SPS Associate, SPS at Amazon - Kolkata, West Bengal Position Summary The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The role involves providing timely and accurate operational support to Selling Partners who sell on Amazon stores. This position has a direct and immediate impact on the experience of both Amazon and its partners. Key Responsibilities Provide exceptional customer service to SPs, addressing their inquiries and concerns promptly and effectively. Ensure timely resolution of issues related to order fulfillment, returns, and other operational challenges faced by SPs. Collaborate with cross-functional teams to resolve complex problems and improve overall support processes. Maintain detailed records of interactions and resolutions for future reference and continuous improvement. Who We're Looking For We are seeking candidates who possess strong communication skills, both written and verbal. A thorough understanding of e-commerce operations is essential, as well as the ability to work effectively in a fast-paced environment. Previous experience in customer support or related fields would be advantageous. Working at Amazon At Amazon, you will have the opportunity to contribute directly to the success and growth of our business while working alongside talented individuals who share your passion for excellence. Our culture values innovation, teamwork, and a commitment to customer satisfaction above all else. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us in shaping the future of e-commerce support! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Generated for personal interview prep · 2026-08-13 UTC · getajob.ai