Specialist – Customer Care – Voice 4A

Genpact - India (nationwide) (nationwide) Specialist - Customer Care - Voice

The Opportunity

Are you ready to make a meaningful impact in customer care? Join Genpact, where we are at the forefront of AI and digital innovation. As a Specialist - Customer Care - Voice, you will be part of our team driving transformative solutions for global enterprises.

Day-to-Day Responsibilities

• Provide exceptional voice-based customer support to enhance customer satisfaction and loyalty.
• Utilize advanced technologies and tools to deliver efficient and effective service.
• Analyze customer feedback and provide insights for process improvements.
• Collaborate with cross-functional teams to ensure seamless service delivery.

Who We're Looking For

• Strong communication skills, both verbal and written.
• Experience in customer care or a related field is preferred but not mandatory.
• A proactive attitude with the ability to work independently and as part of a team.
• Familiarity with voice-based technologies and tools would be advantageous.

About Genpact

Genpact is at the forefront of AI and digital innovation, driving transformative solutions for global enterprises. Our AI Gigafactory accelerates the development and deployment of advanced technology solutions to help businesses work smarter and grow.

Ready to Apply?

Join our team where bold ideas turn into real-world impact. If you are passionate about customer care and eager to contribute to cutting-edge innovation, we want to hear from you. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.