Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Strong fit if you like structured phone work, steady metrics, and Genpact-style process delivery in India. Weaker fit if you need remote work, open-ended creative roles, or salary/review data before applying—those were not in the listing data.
As a Specialist – Customer Care – Voice 4A at Genpact, your day centers on live or queue-based customer calls for an assigned client program. Expect authentication, issue triage, scripted or knowledge-base resolutions, and accurate logging in CRM/ticketing tools. You will meet handle-time and quality targets, escalate complex cases per SOPs, and join brief huddles on product updates, compliance, and call quality feedback.
Prioritize clear spoken English (or the program language), active listening, and calm de-escalation. Learn CRM navigation, call notes, and SOPs quickly. Practice typing while talking and multi-system lookup. No certification family or cost list was provided for this role—focus on mock calls and product knowledge over paid certs unless Genpact or the client requires one.
No. The listing marks remote as off; plan for on-site or site-based work in India as assigned.
It points to a voice (phone) customer-care specialist band or process level in Genpact’s delivery model; exact duties depend on the client program and training.
Call handling or service experience, language clarity, shift flexibility, and comfort with scripts, CRM, and quality audits—without claiming salaries or ratings not in the data.
Website: genpact.com
Public cache only — not an employee review.
Genpact - India Specialist - Customer Care - Voice The Opportunity Are you ready to make a meaningful impact in customer care? Join Genpact, where we are at the forefront of AI and digital innovation. As a Specialist - Customer Care - Voice, you will be part of our team driving transformative solutions for global enterprises. Day-to-Day Responsibilities Provide exceptional voice-based customer support to enhance customer satisfaction and loyalty. Utilize advanced technologies and tools to deliver efficient and effective service. Analyze customer feedback and provide insights for process improvements. Collaborate with cross-functional teams to ensure seamless service delivery. Who We're Looking For Strong communication skills, both verbal and written. Experience in customer care or a related field is preferred but not mandatory. A proactive attitude with the ability to work independently and as part of a team. Familiarity with voice-based technologies and tools would be advantageous. About Genpact Genpact is at the forefront of AI and digital innovation, driving transformative solutions for global enterprises. Our AI Gigafactory accelerates the development and deployment of advanced technology solutions to help businesses work smarter and grow. Ready to Apply? Join our team where bold ideas turn into real-world impact. If you are passionate about customer care and eager to contribute to cutting-edge innovation, we want to hear from you. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-17 UTC · getajob.ai