Site Reliability Engineer (SRE)

Ttecdigital is hiring a Site Reliability Engineer (SRE) in Hyderabad, India, India for a full-time role owning the stability of a real-time platform that integrates voice, desktop, intelligence and AI, where consistent availability and low delay are non-negotiable.

About This Position

This Site Reliability Engineer (SRE) opening in Hyderabad, India, India places you as the first hire focused on production scaling and service-level ownership from the earliest days, with a second engineer expected later to support full coverage. You will work closely with the C1 Platform Foundation group on measurement depth and tenant separation. Expect a high-velocity setting of weekly releases, one-week cycles, quick experiments and ongoing progress, applying reliability practices that keep pace rather than restrain it.

Day-to-Day Responsibilities

• Define and govern service level objectives plus error budgets for each tenant and service.
• Coordinate incident handling and lead constructive reviews free of blame.
• Drive production growth and capacity planning.
• Extend observability so percentiles such as p50, p95 and p99 are visible at every event stage.
• Treat continuous uptime as a central personal focus.
• Share on-call duties with DevOps colleagues.
• Meet the timelines you commit to delivering.

Who We're Looking For

• A self-motivated professional with determination who evidences reliability via metrics views and readiness exercises rather than statements alone.
• Someone who enables frequent safe releases and never introduces friction against weekly deployment rhythm.
• An engineer who embraces fresh technology, pivots rapidly when components evolve, applies AI aids daily to accelerate work, and maintains exceptional standards.
• Calm during outages and thorough afterward, plus a collaborative teammate who thrives on collective wins.
• Eight or more years running large production systems, including ownership of objectives, budgets and incident leadership.
• Strong command of Go or Python so reliability work is fully automated—executable procedures, self-remediation and vanishing manual overhead.
• Deep experience with event-driven and real-time resilience across NATS-style buses, WebSocket groups and streaming paths, including practical debugging of state, races, locks, ordering, pressure and cascade effects.
• A monitoring-first outlook that links metrics, logs and traces into early alerts and separates useful signals from noise.
• Solid networking knowledge of TCP/UDP, TLS, WebSockets, DNS and load distribution; RTP or SIP familiarity is welcome for media flows.
• Proven GCP work at significant scale; multi-cloud awareness and multi-tenant isolation experience are valued extras.
• Skill in capacity forecasts and load exercises alongside quality teams to surface limits early.
• Routine intentional failure injection to confirm graceful behaviour under stress.
• Partnering with DevOps on progressive deployments, automatic reversion and budget-based release controls.
• Treating model delays, shifts and expenses as equal production indicators alongside traditional metrics.
• Clear, rapid, blame-free incident updates calibrated correctly for leaders and users.
• Expert production diagnosis that interprets traces, measures and profiles to pinpoint the exact service, release or event.

Working at Ttecdigital

Ttecdigital is hiring for this role and offers a supportive team environment. We coach partners so people feel appreciated and fully backed, because strong customer outcomes begin with how teams are treated, creating a place where everyone knows they can flourish.

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