ServiceNow ITSM Technical Lead

Kanshe Infotech — Cupertino, California

About the Role

We are seeking a ServiceNow ITSM Technical Lead to lead the migration from Freshworks to Se… and oversee the implementation of ServiceNow ITSM within our organization. This role will require strong leadership in managing technical teams and ensuring seamless integration with existing systems.

What You'll Do

• Led migration projects from Freshworks to ServiceNow ITSM
• Manage and lead a team of IT professionals during the transition period
• Ensure compliance with ITIL practices and service catalog management
• Develop and maintain CMDB (Configuration Management Database) for efficient asset management
• Implement workflows and integrations using IntegrationHub, REST APIs, and other tools
• Collaborate with cross-functional teams to ensure smooth project execution

Skills & Qualifications

• Experienced in ServiceNow ITSM, CMDB, and ITIL practices
• Proficient in developing and maintaining service catalogs
• Adept at implementing workflows and integrations using IntegrationHub and REST APIs
• Familiar with Freshworks Migration processes
• Strong leadership skills to manage technical teams effectively
• Excellent communication and interpersonal skills

Why Join Kanshe Infotech

At Kanshe Infotech, we offer a dynamic work environment where innovation and collaboration are at the core of our culture. Our commitment to excellence in technology solutions provides an opportunity for personal growth and professional development.

Applying for This Role

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