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Expect deep questions on ServiceNow ITSM modules, platform architecture, upgrade and scoped-app practices, and how you lead design reviews and mentor implementers. Prepare one example of owning a multi-team ITSM rollout and how you handled change risk and data quality.
Strong fit if you lead ServiceNow ITSM solutions end-to-end and can work on-site in Cupertino for Kanshe Infotech. Thin public data on the employer means clarify client, stack version, and team size in process.
As ServiceNow ITSM Technical Lead at Kanshe Infotech in Cupertino, a typical day centers on leading ServiceNow ITSM design and delivery: backlog grooming for Incident, Problem, Change, and Request; reviewing catalog, workflow, and integration patterns; guiding developers and admins through technical decisions; and aligning stakeholders on SLAs, CMDB hygiene, and release readiness for on-site client or program work.
The listing is not marked remote; expect on-site or local work around Cupertino, Santa Clara County.
ServiceNow ITSM Technical Lead points to platform leadership on IT service management processes, not pure people management alone.
Confirm client engagement, ServiceNow instance scope, leadership span, and any required certifications—none were supplied in the listing data.
Kanshe Infotech — Cupertino, Santa Clara County About the Role We are seeking a ServiceNow ITSM Technical Lead to lead the migration from Freshworks to Se… and oversee the implementation of ServiceNow ITSM within our organization. This role will require strong leadership in managing technical teams and ensuring seamless integration with existing systems. What You'll Do Led migration projects from Freshworks to ServiceNow ITSM Manage and lead a team of IT professionals during the transition period Ensure compliance with ITIL practices and service catalog management Develop and maintain CMDB (Configuration Management Database) for efficient asset management Implement workflows and integrations using IntegrationHub, REST APIs, and other tools Collaborate with cross-functional teams to ensure smooth project execution Skills & Qualifications Experienced in ServiceNow ITSM, CMDB, and ITIL practices Proficient in developing and maintaining service catalogs Adept at implementing workflows and integrations using IntegrationHub and REST APIs Familiar with Freshworks Migration processes Strong leadership skills to manage technical teams effectively Excellent communication and interpersonal skills Why Join Kanshe Infotech At Kanshe Infotech, we offer a dynamic work environment where innovation and collaboration are at the core of our culture. Our commitment to excellence in technology solutions provides an opportunity for personal growth and professional development. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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