Service Desk Officer

SERVICE DESK OFFICER | Anavationllc | Reston, Virginia

What This Role Involves

The Service Desk Officer will serve as the primary contact for users experiencing technical issues or system requests. Responsibilities include logging and resolving hardware, software, and network problems, with a focus on Tier 1 support in a Systems Operations Center Administrator role. Duties involve monitoring Network and Server Infrastructure, performing initial troubleshooting, and escalating complex issues to specialized teams.

Day-to-Day Responsibilities

• Log, diagnose, and resolve hardware, software, and network problems
• Handle Tier 1 Service Desk support for ATIP customers from telephone, email, and ticketing system requests
• Monitor Network and Server Infrastructure
• Perform initial troubleshooting on LAN & WAN data telecommunications equipment plus supporting applications and services
• Evaluate and resolve problems using documentation, knowledge bases, and network management tools
• Liaise between end users/customers and senior technical staff for escalated issues
• Process routine customer work orders such as enabling network ports, managing software licenses, and adding system accounts

Who We're Looking For

We are seeking an experienced cyber professional with a strong background in IT support. The ideal candidate should have experience in Tier 1 troubleshooting and problem-solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.

Why Join Anavationllc

Investing in great people means great things happen at AnaVation. We provide unmatched value to our customers and employees through innovative solutions and an engaging culture. Be challenged and make a difference as part of our mission-critical team in Reston, Virginia.

Apply Today

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