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Prepare stories on triage priority, user communication under pressure, and a common fix-then-escalate path. Walk through how you document steps so handoffs stay clean.
A solid match if you want structured, on-site service-desk work in Reston and enjoy helping users through clear, process-driven support rather than a remote setup.
As a Service Desk Officer at Anavationllc in Reston, VA, your day centers on intake and triage: take user requests, log tickets, reset access, apply known fixes, and escalate harder incidents. Expect a mix of live support and queue work, with clear notes so the next resolver can continue without rework.
Prioritize ticketing hygiene, remote/desktop troubleshooting basics, identity/access resets, and calm written updates. No certification resources are listed for this role.
No. The listing is Reston, VA with remote marked off.
No verified Anavationllc overview or employee-review data is included.
No certification family or resources are attached to this listing.
SERVICE DESK OFFICER | Anavationllc | Reston, VA What This Role Involves The Service Desk Officer will serve as the primary contact for users experiencing technical issues or system requests. Responsibilities include logging and resolving hardware, software, and network problems, with a focus on Tier 1 support in a Systems Operations Center Administrator role. Duties involve monitoring Network and Server Infrastructure, performing initial troubleshooting, and escalating complex issues to specialized teams. Day-to-Day Responsibilities Log, diagnose, and resolve hardware, software, and network problems Handle Tier 1 Service Desk support for ATIP customers from telephone, email, and ticketing system requests Monitor Network and Server Infrastructure Perform initial troubleshooting on LAN & WAN data telecommunications equipment plus supporting applications and services Evaluate and resolve problems using documentation, knowledge bases, and network management tools Liaise between end users/customers and senior technical staff for escalated issues Process routine customer work orders such as enabling network ports, managing software licenses, and adding system accounts Who We're Looking For We are seeking an experienced cyber professional with a strong background in IT support. The ideal candidate should have experience in Tier 1 troubleshooting and problem-solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools. Why Join Anavationllc Investing in great people means great things happen at AnaVation. We provide unmatched value to our customers and employees through innovative solutions and an engaging culture. Be challenged and make a difference as part of our mission-critical team in Reston, VA. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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