- Company: Smurfit Westrock
- Location: Chesterfield, Saint Louis County
- Full Time
- Chesterfield, Saint Louis County
- Apply on company site
Smurfit Westrock at a glance
smurfitkappa.com- Founded 2005
- Employees 42000
SEC filings mentioning "Smurfit Westrock": 222 · SIC industry: Paperboard Containers & Boxes — search EDGAR
Most recent 8-K (material company event) filed: May 1, 2026 — view filing
384 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
OSHA safety record: 2 confirmed violations across 1 inspection — via OSHA Establishment Search
3,749 Wikipedia views in June 2026 — a rough gauge of public visibility.
Smurfit Westrock is hiring a Senior Customer Service Specialist in Chesterfield, Saint Louis County for a full-time position. If you excel at building customer relationships while coordinating operations across teams, this role offers meaningful work at the center of customer satisfaction and business growth.
About the Role
In this Senior Customer Service Specialist position, you'll be the trusted intermediary connecting our customers with our sales and operations teams. Your work directly shapes customer retention and company reputation. You'll balance day-to-day order management with strategic account relationship building, handling everything from routine transactions to complex service resolution.
What You'll Do
- Receive, process, and manage customer orders with accuracy and attention to detail
- Investigate and resolve customer inquiries and order-related issues promptly and professionally
- Serve as the primary liaison between customers, sales representatives, and operations departments
- Build and maintain strategic relationships with multiple customer accounts
- Apply in-depth product knowledge to support customer needs and guide purchasing decisions
- Track customer interactions and identify opportunities to enhance service quality and satisfaction
- Collaborate across internal teams to ensure seamless order fulfillment and effective problem resolution
What We're Looking For
- Proven experience in customer service, account management, or customer support roles
- Strong communication and interpersonal skills with ability to work collaboratively across departments
- Demonstrated precision in order processing, documentation, and customer record management
- Solid grasp of product offerings or proven ability to master complex products quickly
- Genuine commitment to customer satisfaction and constructive problem-solving
- Capability to manage multiple customer relationships and competing priorities effectively
- Based in or available to work in Chesterfield, Saint Louis County
About Smurfit Westrock
Smurfit Westrock is recognized for operational excellence and service reliability. We invest in our team members and empower them to take ownership of customer outcomes and business success.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Apply now
Takes about a minute — like Indeed Apply. The employer sees you in their Candidates list.
To apply for this job please visit www.adzuna.com.
Explore Smurfit Westrock online
What people say about Smurfit Westrock
Recent news
- Smurfit Westrock PLC stock underperforms Wednesday when compared to competitors - MarketWatch
- Smurfit WestRock PLC (SW) Shares Fall 6.5% -- What GF Score of 7 - GuruFocus
- What You Need To Know Ahead of Smurfit Westrock’s Earnings Release - Barchart
- Smurfit Westrock and Coca-Cola China partner on World Cup packs - Packaging Gateway
- Smurfit Westrock unveils 2030 sustainability targets and advances global decarbonization strategy - Tissue Online North America
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Chesterfield, Saint Louis County
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 208,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Traits that fit this role
- Optimism
- Empathy
- Self-Control
- Social Orientation
- Cooperation
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 1-2: Very Little to Some Preparation Needed. Usually requires a high school diploma or GED, though some occupations may not. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior Customer Service Specialist
- Employer Smurfit Westrock
- Location Chesterfield, Saint Louis County
- Type Full Time
- Posted February 28, 2026
- Apply by 2026-08-02
- Country context US
- Overview Full original description on this page (310 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Service Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Employer website
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
Explore related openings
6 other opening(s) at Smurfit Westrock on Get A Job.AI
- Analyst, Pricing & Estimating
- Senior Designer, Packaging Design
- Second Press Operator
- Maintenance Clerk
- Production Supervisor
- Multi-Craft Maintenance Technician
Occupation family: Customer Service Specialist
Research this employer
Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.
Open interview kit (print-friendly)
Get email alerts for similar jobs
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
- Register now to access our free AI resume builder
Hiring instead? Post a job and reach candidates searching right now.