- Full Time
- London, UK
St. Regis London
Join The St. Regis London as an Order Taker for its prestigious pre-opening launch in Mayfair. This full-time position offers a unique opportunity to help establish service excellence at one of London's most anticipated luxury hotels, where sophisticated hospitality meets the vibrant heart of the city.
About This Position
As an Order Taker for The St. Regis London's pre-opening phase, you'll play a vital role in shaping the first-class guest experience at this landmark Mayfair destination. This full-time role sits at the heart of our hospitality operations, handling guest orders with precision and care whilst supporting the hotel's commitment to personalised service. You'll be part of the pioneering team launching The St. Regis's debut UK location, where every interaction reflects the brand's heritage of refined elegance.
Your Responsibilities
- Answer guest calls and in-person requests with professionalism and warmth, taking accurate orders for room service, dining, and hotel services
- Manage order details meticulously, ensuring nothing is overlooked—from special requests to timing preferences
- Communicate effectively with kitchen, housekeeping, and other departments to co-ordinate seamless order fulfilment
- Maintain organised records of guest requests and preferences to support personalised service delivery
- Respond promptly to guest enquiries about facilities, amenities, and services available at The St. Regis London
- Uphold discretion and confidentiality befitting a luxury property in Mayfair
- Support the pre-opening preparation and soft-opening phases as required
What You Bring
- Prior experience in hospitality, room service, call centre, or similar guest-facing roles
- Excellent spoken and written English, with clear telephone manner and articulate communication
- Strong organisational skills and ability to manage multiple requests simultaneously
- Attention to detail and commitment to accuracy in order-taking
- Calm, professional demeanour under pressure—the mark of a trusted hospitality professional
- Discretion, tact, and respect for guest privacy
- Willingness to adapt and learn during a dynamic pre-opening environment
Working at St. Regis London
The St. Regis London brings the brand's legendary standards of service to a new home on London's prestigious Bond Street in Mayfair. You'll work within a team committed to delivering the signature butler service and refined hospitality The St. Regis is known for globally. The hotel's stunning design and prime London position create an inspiring workplace where you'll contribute to establishing a landmark destination. As part of the pre-opening crew, you'll help craft the culture and service standards that will define this luxury property's reputation for years to come.
Next Steps
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
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London is the capital and largest city of England and the United Kingdom, with a population of 9.1 million people in 2024. Its wider metropolitan area is the largest in Western Europe, with a population of 15.4 million. London stands on the River Thames in southeast England, at the head of a 50-mile (80 km) tidal estuary down to the North Sea, and has been a major settlement for nearly 2,000 years. Its ancient core and financial centre, the City of London, was founded by the Romans as Londinium and has retained its medieval boundaries. The City of Westminster, to the west of the City of London
England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and
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