Operations Service Manager

Burlington seeks an Operations Service Manager to lead daily service delivery and operational performance at our Philadelphia location (00815). In this full-time role, you'll drive operational excellence while building and supporting a high-performing team.

Role Overview

As an Operations Service Manager at Burlington, you'll bridge frontline execution and strategic planning. Your work will directly impact how efficiently our location operates and how well we serve customers and stakeholders. You'll lead by example, solve problems creatively, and develop your team's capabilities while maintaining the standards that define our success.

Day-to-Day Responsibilities

• Direct operational activities and team performance against established targets and service standards
• Build and manage work schedules while supporting training and professional growth for your team
• Track operational metrics, identify performance gaps, and implement corrective actions
• Address operational issues and customer concerns with judgment and accountability
• Ensure adherence to company policies, safety protocols, and regulatory guidelines
• Collaborate with other departments to align operational efforts with broader business goals
• Foster a culture of continuous improvement and employee engagement

Skills & Qualifications

• Demonstrated experience managing operations, service delivery, or similar operational leadership
• Strong capability to recruit, motivate, and develop team members
• Solid analytical skills with the ability to interpret data and make evidence-based decisions
• Excellent verbal and written communication for working across organizational levels
• Ability to multitask, prioritize, and stay focused in dynamic environments
• Commitment to quality, safety, and regulatory compliance
• Resourcefulness and a proactive approach to solving business challenges

More About Burlington

Burlington is built on the principle of delivering exceptional value and creating meaningful careers. Our Philadelphia-based operations reflect our commitment to customer satisfaction, operational reliability, and team success. We invest in our people and believe that strong operational leadership drives both business results and employee fulfillment.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.