Mental Health Coordinator

Onwa is hiring a Mental Health Coordinator in Ottawa, ON for a full-time role that places you at the centre of client-focused care coordination across the local community.

Position Summary

The Mental Health Coordinator with Onwa in Ottawa, ON leads the planning and delivery of coordinated support for individuals navigating mental health challenges. In this full-time position you will assess needs, build practical care pathways, and link clients to the right services so they experience continuity and improved wellbeing. The work centres on collaborative case oversight, resource navigation, and clear communication with clients, families, and partner professionals throughout Ottawa and surrounding areas.

Key Responsibilities

• Complete thorough mental health assessments and create individualized care and support plans for each client
• Coordinate services among clinicians, community agencies, and support networks to ensure seamless care
• Deliver ongoing case management, track progress, and revise plans based on changing client needs
• Arrange timely referrals to counselling, housing supports, peer programs, and other essential resources
• Maintain accurate, confidential documentation that meets privacy and professional standards
• Advocate for clients and contribute to local mental health awareness and education efforts across Ottawa, ON
• Respond appropriately to crisis situations using established protocols and escalate when required
• Work with colleagues to review service quality and recommend practical improvements

Qualifications

• Degree in psychology, social work, counselling, or a closely related discipline
• Hands-on experience supporting people with mental health concerns in a professional setting
• Strong interpersonal, listening, and written communication skills
• Solid understanding of common mental health issues, assessment approaches, and recovery-oriented practices
• Ability to manage caseloads independently while collaborating effectively within a team
• Demonstrated empathy, sound judgment, and organizational capacity in sensitive situations
• Comfort producing clear records and using basic case-management tools

More About Onwa

Onwa is hiring for this role and offers a supportive team environment.

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