Peer Support Specialist (Remote)

Join Solari as a Peer Support Specialist providing compassionate, empathetic phone support to Colorado residents seeking meaningful connection during their recovery. This remote, full-time position requires living in Colorado.

Position Summary

You'll answer calls from individuals experiencing isolation, fear, loneliness, and lack of support, offering genuine human connection and validation rather than clinical solutions. Drawing on your own recovery background, you'll inspire hope and help callers process their experiences while maintaining professional boundaries and non-judgmental presence. This full-time role offers two schedule options: Wednesday–Saturday, 9:30 a.m.–8:00 p.m., or Sunday–Wednesday, 6:30 a.m.–5:00 p.m.

Day-to-Day Responsibilities

• Answer incoming calls and establish collaborative relationships grounded in respect and acceptance
• Listen actively to callers' concerns and help them articulate and validate their feelings
• Guide callers toward practical coping strategies based on recovery principles
• Share your personal recovery experience authentically to model hope and resilience
• Identify crisis situations and follow established protocols to connect callers with crisis resources
• Document call details and significant interactions in our electronic health record system
• Maintain confidentiality in full compliance with HIPAA regulations
• Refer callers to community resources and support services as appropriate
• Champion a recovery-focused approach emphasizing choice, dignity, and self-determination

Qualifications

• Lived personal experience with recovery
• Previous experience working or volunteering in a peer support or recovery support role
• One or more years of volunteer or paid office-based work experience
• High School Diploma or GED
• Peer Support Specialist or Recovery Support Specialist certification (preferred but not required)
• Excellent listening and verbal communication skills
• Ability to work independently, remain accountable, and adapt to changing situations
• Reliable home internet connection (minimum 50 Mbps download, 5 Mbps upload, stable Ethernet required—Wi-Fi not permitted)

Working at Solari

Solari operates a statewide 24/7 crisis line serving individuals across Colorado. Since 2007, this award-winning nonprofit has been dedicated to inspiring hope through a compassionate team. Beyond our crisis phone line, Solari provides peer-run warm lines, mobile outreach, crisis stabilization, and trauma support services. You'll join a mission-driven organization committed to meeting people with acceptance, genuine care, and belief in each person's capacity for recovery.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.