- Company: Cgsfederal
- Location: Albany, New York
- Salary: Pay not listed
Cgsfederal at a glance
IT Support Specialist, CGSfederal, Albany, New York
About This Position
Celebrating innovation and collaboration, CGSfederal is seeking an IT Support Specialist to join our team in Albany, New York. As a full-time employee, you'll contribute to the legal mission of a large federal agency by providing top-notch IT support for the USAO office and its employees.
Responsibilities
- Deliver high-quality customer service with clear, professional, and responsive communications across all support channels: in-person interactions, telephone support, email, and electronic ticketing systems.
- Diagnose and resolve IT issues reported by end users promptly and accurately.
- Install, configure, upgrade, troubleshoot, and maintain a wide range of hardware and software, including personal computers, laptops, mobile phones, iPads, copiers, printers, video teleconferencing equipment, scanners, desk phones, and headsets.
- Configure, install, and maintain network systems using established standards and protocols to ensure seamless connectivity and functionality.
Requirements
- Entry-level position with a focus on IT support tasks for the USAO office and its employees.
- Strong communication skills to interact effectively with end users across various channels.
- Technical expertise in installing, configuring, upgrading, troubleshooting, and maintaining hardware and software.
- Adequate knowledge of network standards and protocols for system configuration and maintenance.
Why Join Cgsfederal
At CGSfederal, we foster an environment where motivated, skilled, and creative individuals come together to solve complex government challenges. Our mission is driven by innovation, collaboration, and a commitment to anticipating the needs of others. We offer various learning opportunities for professional growth and support our employees' development.
Applying for This Role
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You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Cgsfederal online
What people say about Cgsfederal
Public web hits for Cgsfederal are thin and mostly unrelated. Available items are general Hacker News threads (e.g. Who is hiring?, Severing Ties with the NSA), not employer reviews. Treat sentiment as unknown.
- Severing Ties with the NSA
- Ask HN: Who is hiring? (November 2020)
- Swiss immigration: 50.3% back quotas, final results show
- Don't Become a Scientist
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Albany, New York
Weather right now in Albany, Albany County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Role is on-site in Albany, Albany County, New York (City of Albany area). Plan for local commute and standard Capital Region work hours; no remote flag on this listing.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.6% — via BLS JOLTS
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 187,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Unemployment rate in New York: 4.6% — via U.S. Bureau of Labor Statistics
Cost of living in New York: 7.9% above the national average — via BEA
Minimum wage in New York: $17.00/hr — via FRED
Real GDP per capita in New York: $94,702 — via FRED
Home prices in New York (year over year): +6.1% — via FRED
Median household income in Albany County: $83,149 — via US Census ACS / Data USA
Average commute time in Albany County: 21 min — via US Census ACS / Data USA
Most common commute in Albany County: Drove Alone (67%) — via US Census ACS / Data USA
Households with home internet in Albany County: 91% — via US Census ACS / Data USA
Nearby green space: 14 parks within 1.5km — closest is Ten Eyck Plaza. via OpenStreetMap
Nearest public transit: State St & Lodge St - S. Pearl Station (bus stop, 142m). via OpenStreetMap
Nearby history: Albany City Hall, listed 1972 (79m away) — via National Register of Historic Places
Typical climate: average high 58°F / low 39°F year-round (summers around 80°F, winters around 18°F) — via NOAA 1991-2020 Normals
Walkability: Above average walkable — via EPA National Walkability Index
Typical rent nearby: $1,417/mo · $1,702/mo — via HUD Fair Market Rents
- Elevation 42m (138 ft)
About this role & career path
Aligned to O*NET Computer User Support Specialists (15-1232.00): user-facing troubleshooting, installs, and light systems care. Paths often grow into senior support, desktop engineering, or systems admin with stronger networking, identity, and cloud fundamentals.
Traits that fit this role
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Industry news
- The Great Coding Reset: How AI is changing software engineering - Business Insider
- ‘AI code apocalypse’ hasn’t hit engineers as hard as the industry may think - IT Brew
- I was a software engineer who couldn't get excited about AI. Now I'm studying to be a nurse. - Business Insider
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Computer & Mathematical occupations earn a national median of $98,769 — via US Census ACS / Data USA
Build the skills for this role
- Core: diagnostics, OS/app installs, hardware basics, clear user communication
- Microsoft Learn — Azure Fundamentals — free to learn
- AWS Skill Builder — free
- Google Cloud Skills Boost — free to learn
- IBM SkillsBuild — free
Free & low-cost learning resources
- Microsoft Learn — Azure Fundamentals training (free to learn)
- AWS Skill Builder — foundational digital courses (free)
- Google Cloud Skills Boost — free tier courses (free to learn)
- IBM SkillsBuild (free)
- Walk through a ticket: triage → diagnose → fix → document
- Explain how you’d image/setup a new PC and verify network/print access
- Describe a hard user issue and how you communicated status
- Know basics of permissions, backups, and escalation
Strong fit if you like hands-on user support and on-site Albany work. Weak public company intel means you should ask Cgsfederal about stack, ticket volume, and federal/contractor constraints in interview.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role IT Support Specialist
- Employer Cgsfederal
- Location Albany, New York
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 31, 2026
- Apply by August 30, 2026
- Country United States
- Overview Full job description on this page (267 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in IT Support Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — Severing Ties with the NSA
- Hacker News — Ask HN: Who is hiring? (November 2020)
- Hacker News — Swiss immigration: 50.3% back quotas, final results show
- Hacker News — Don't Become a Scientist
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Explore related openings
4 other opening(s) at Cgsfederal on Get A Job.AI
Occupation family: IT Support Specialist
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