Enterprise CSM

Nectarhr is hiring a full-time Enterprise CSM in Lehi, UT to strengthen relationships with large-scale accounts and drive long-term customer value. This Enterprise CSM opportunity near Lehi, UT is ideal for customer success professionals ready to own strategic enterprise portfolios and help organizations achieve lasting outcomes.

Position Summary

The Enterprise CSM role at Nectarhr centers on guiding high-value clients from onboarding through expansion and renewal. You will act as a trusted advisor, align success plans with business goals, and coordinate cross-functional support so enterprise customers realize measurable impact. Based in Lehi, UT, this full-time position blends relationship leadership with data-informed account management for candidates seeking Enterprise CSM jobs in Lehi, UT or Nectarhr careers that emphasize ownership and client advocacy.

Your Responsibilities

• Own a portfolio of enterprise accounts, serving as the primary success contact and strategic partner.
• Design and execute customer success plans that map product adoption to each client’s objectives.
• Lead executive business reviews, present health metrics, and proactively address risks to retention.
• Partner with sales, product, and support teams to remove blockers and coordinate complex implementations.
• Identify expansion and advocacy opportunities while protecting and improving net revenue retention.
• Monitor usage and satisfaction signals, then intervene with tailored enablement or escalation paths.
• Document account insights, milestones, and next steps in CRM and success tools to keep internal stakeholders aligned.

What We're Looking For

• Proven background in customer success, account management, or related client-facing roles with enterprise customers.
• Strong communication and executive presence for presenting to stakeholders and facilitating business reviews.
• Ability to analyze health metrics, usage trends, and feedback to prioritize actions that protect retention.
• Comfort collaborating across departments to resolve issues and advance complex account initiatives.
• Organized, proactive approach to managing multiple high-stakes relationships and competing deadlines.
• Familiarity with CRM platforms and customer success methodologies commonly used in enterprise environments.
• Commitment to problem-solving and continuous improvement for clients evaluating Enterprise CSM near me opportunities in the Lehi, UT area.

About the Company

Nectarhr is hiring for this role and offers a supportive team environment for professionals building careers in customer success.

Ready to Apply?

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