Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to walk through enterprise renewals you influenced, how you run QBRs, and how you handle at-risk accounts. Prepare a crisp story on prioritization across a large book of business, cross-functional escalations, and measuring success beyond “happy customers” (retention, expansion signals, adoption).
Strong fit if you enjoy enterprise relationship depth, structured account planning, and on-site collaboration in Lehi. Thin public DATA means you should research Nectarhr’s product and customer profile before applying; treat this as a relationship-and-outcomes CSM seat, not a pure support role.
As an Enterprise CSM at Nectarhr in Lehi, your day likely centers on a portfolio of large accounts: health checks, renewal and expansion conversations, escalations with product/support, and executive-ready QBRs. You translate customer outcomes into clear next steps, keep stakeholders aligned, and surface adoption risks early so revenue and retention stay on track.
No. The listing is for Lehi, UT with remote set to off, so expect local or on-site presence.
Typically strategic account health, renewals, expansion readiness, and executive stakeholder management—not day-to-day ticket handling alone.
Lehi is in Utah County, Utah. Utah is a Mountain West Four Corners state; see Utah for broader state background.
Website: nectarhr.com
Public cache only — not an employee review.
Nectarhr is hiring a full-time Enterprise CSM in Lehi, UT to strengthen relationships with large-scale accounts and drive long-term customer value. This Enterprise CSM opportunity near Lehi, UT is ideal for customer success professionals ready to own strategic enterprise portfolios and help organizations achieve lasting outcomes. Position Summary The Enterprise CSM role at Nectarhr centers on guiding high-value clients from onboarding through expansion and renewal. You will act as a trusted advisor, align success plans with business goals, and coordinate cross-functional support so enterprise customers realize measurable impact. Based in Lehi, UT, this full-time position blends relationship leadership with data-informed account management for candidates seeking Enterprise CSM jobs in Lehi, UT or Nectarhr careers that emphasize ownership and client advocacy. Your Responsibilities Own a portfolio of enterprise accounts, serving as the primary success contact and strategic partner. Design and execute customer success plans that map product adoption to each client’s objectives. Lead executive business reviews, present health metrics, and proactively address risks to retention. Partner with sales, product, and support teams to remove blockers and coordinate complex implementations. Identify expansion and advocacy opportunities while protecting and improving net revenue retention. Monitor usage and satisfaction signals, then intervene with tailored enablement or escalation paths. Document account insights, milestones, and next steps in CRM and success tools to keep internal stakeholders aligned. What We're Looking For Proven background in customer success, account management, or related client-facing roles with enterprise customers. Strong communication and executive presence for presenting to stakeholders and facilitating business reviews. Ability to analyze health metrics, usage trends, and feedback to prioritize actions that protect retention. Comfort collaborating across departments to resolve issues and advance complex account initiatives. Organized, proactive approach to managing multiple high-stakes relationships and competing deadlines. Familiarity with CRM platforms and customer success methodologies commonly used in enterprise environments. Commitment to problem-solving and continuous improvement for clients evaluating Enterprise CSM near me opportunities in the Lehi, UT area. About the Company Nectarhr is hiring for this role and offers a supportive team environment for professionals building careers in customer success. Ready to Apply? To apply, complete your…
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