- Full Time
- US
- 169000-175000 USD / Year
Arketa
Arketa, a leading platform for modern fitness and wellness studios, is seeking a full-time Director of Customer Care based in the US to lead our customer success and support operations.
Position Summary
As Director of Customer Care at Arketa, you'll shape the customer experience for studios and wellness entrepreneurs scaling their businesses through our platform. You'll drive strategy and execution across customer support, success, and advocacy—building a team that helps wellness professionals manage schedules, bookings, and their hybrid business models with confidence and ease.
What You'll Do
- Lead, mentor, and develop a customer care team aligned with Arketa's mission to make wellness more accessible
- Own the customer support strategy, from response times and knowledge management to satisfaction metrics
- Build proactive customer success programs that reduce churn and accelerate adoption of platform features
- Collaborate with product and engineering to translate customer feedback into product priorities
- Establish systems and processes that maintain support quality as Arketa grows
- Champion the customer voice across the organization and drive customer advocacy initiatives
Qualifications
- 5+ years leading customer support, customer success, or similar customer-focused teams
- Proven track record building, hiring, and developing high-performing teams in growth-stage environments
- Experience owning customer metrics including satisfaction, NPS, resolution time, and retention
- Strong communication skills translating between technical teams and non-technical customers
- Background in SaaS, platform software, or subscription businesses strongly preferred
- Genuine passion for customer service excellence and mission-driven problem solving
Working at Arketa
Arketa is the operating system for modern fitness and wellness. We're empowering studios and wellness entrepreneurs to scale their businesses—online, in-person, or hybrid—with a comprehensive platform that simplifies scheduling, bookings, and business management. You'll join a team building the future of accessible wellness.
Ready to Apply?
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
Terms used in this posting
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Arketa online
Working in US
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
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