Digital Customer Success Campaign Manager

Recorded Future, the world's largest intelligence company, is hiring a Digital Customer Success Campaign Manager in Boston, MA to build and scale the automated communication engine that drives customer adoption, ROI, and long-term success.

About the Role

As the Digital Customer Success Campaign Manager at Recorded Future, you will own the design and delivery of scaled, lifecycle-based customer communications. Blending customer success strategy with hands-on technical execution, you will steer users through every stage of their journey—helping them reach early value, adopt the product, and unlock the full return on their investment. This full-time position is based in Boston, MA, with on-site work at the Recorded Future office at least three days per week.

Key Responsibilities

• Build and automate end-to-end customer journeys within Gainsight to systematically advance users through the customer lifecycle.
• Craft persuasive copy and clean templates that nudge customers toward key milestones—onboarding completion, product training, certifications, and business reviews.
• Manage audience segmentation and data ingestion to deliver precisely targeted enablement based on real-time behavior, entitlements, and lifecycle stage.
• Run ongoing A/B and multivariate testing on subject lines, copy, layouts, and behavioral triggers to refine messaging that motivates action.
• Track, analyze, and report on campaign performance against goals such as customer health scores, feature adoption, milestone completion, and retention.
• Partner with Product, Customer Success leadership, Marketing, Training, and system owners to align goals, maintain brand consistency, and coordinate schedules.

Qualifications

• 5–7 years of experience in email marketing or digital communications.
• Proficiency with CSS, HTML, and email testing.
• A data-driven, analytical approach to campaign optimization.
• Strong communication skills across formats and audiences, with sharp attention to detail.
• Hands-on experience creating and managing email campaigns in platforms such as HubSpot, Eloqua, Pardot, Marketo, or Constant Contact.
• Familiarity with Gainsight Journey Orchestrator is a plus.

About Recorded Future

With more than 1,000 intelligence professionals supporting over 1,900 clients globally, Recorded Future is the world's most advanced intelligence company. Our team—known as Futurists—spans over 40 nationalities and is united by high standards, inclusion, and ethical action. We hold a 4.6-star rating on G2 and count more than half of the Fortune 100 among our customers.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.