- Company: Oddle
- Location: Singapore (nationwide) (nationwide)
- Salary: Pay not listed
Oddle — company details are preparing and update automatically in a few seconds (or refresh).
CUSTOMER SUCCESS MANAGER at Oddle in Singapore (nationwide) (nationwide)
The Opportunity
Oddle is seeking a Customer Success Manager to join our team. As a key player, you will be responsible for driving customer satisfaction and retention by ensuring that our restaurant partners are fully utilizing our technology solutions. This role involves regular communication with clients, addressing their needs, and providing support to ensure they achieve their business goals.
Day-to-Day Responsibilities
- Educate and train restaurant partners on the use of Oddle’s technology platforms for delivery, reservations, loyalty, marketing, and payments.
- Identify opportunities for upselling and cross-selling additional services to existing clients.
- Provide timely and effective support to resolve any issues or challenges faced by our restaurant partners.
- Conduct regular follow-ups and performance reviews with clients to ensure their success.
- Collaborate with the sales and product teams to gather feedback and improve our offerings based on customer needs.
Requirements
- Minimum 3 years of experience in a Customer Success or Account Management role within the F&B technology industry.
- Strong communication and interpersonal skills with the ability to build rapport and trust with restaurant owners and managers.
- Excellent problem-solving abilities and the capability to handle multiple tasks efficiently.
- A deep understanding of the challenges faced by F&B businesses in Asia-Pacific, particularly in Singapore (nationwide) (nationwide).
- Experience working remotely or managing remote teams is a plus but not required for this role.
About the Company
Oddle is a technology company that specializes in helping food and beverage (F&B) businesses grow their revenue through data. We work with thousands of restaurants across Asia-Pacific, providing solutions for delivery, reservations, loyalty, marketing, and payments. Our mission is to empower our restaurant partners to thrive by offering them the tools they need to succeed.
How to Apply
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Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Customer Success Manager
- Employer Oddle
- Location Singapore (nationwide) (nationwide)
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 24, 2026
- Apply by August 23, 2026
- Country Singapore (nationwide)
- Overview Full job description on this page (319 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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Occupation family: Customer Success Manager
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