Customer Success Manager

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you resolved an escalated customer complaint end-to-end.
• Explain how you coach someone through a difficult case without taking over.
• Describe how you use records or reports to spot risk before churn.
• Share how you set priorities when several accounts need attention at once.

Fit summary

Strong fit if you enjoy hands-on account care, calm escalation handling, and light people leadership in a Singapore-based CSM seat at Oddle—less ideal if you want pure product building or fully remote work.

Day in the role

As a Customer Success Manager at Oddle in Singapore, your day centers on keeping accounts healthy and issues resolved. You field policy and product questions, escalate tough complaints, and coach teammates on complex cases. You also check activity records, flag performance gaps, and set clear priorities so customer outcomes stay on track.

Skills to emphasize

Build coaching, complaint resolution, and performance-review habits first. Free options: Saylor Academy — Business & Management courses (free); Google Project Management — Skillshop / free intro resources (free).

FAQ from this listing

Is this role remote?

No—the listing is for Singapore (not remote).

What does a CSM day typically involve?

Resolving customer issues, guiding teammates on hard cases, and monitoring account activity against quality and deadlines.

Where can I learn related skills for free?

Saylor’s Business & Management courses and Google’s free project-management intro resources (both free per the cert list).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Role overview (listing rewrite)

CUSTOMER SUCCESS MANAGER at Oddle in Singapore The Opportunity Oddle is seeking a Customer Success Manager to join our team. As a key player, you will be responsible for driving customer satisfaction and retention by ensuring that our restaurant partners are fully utilizing our technology solutions. This role involves regular communication with clients, addressing their needs, and providing support to ensure they achieve their business goals. Day-to-Day Responsibilities Educate and train restaurant partners on the use of Oddle’s technology platforms for delivery, reservations, loyalty, marketing, and payments. Identify opportunities for upselling and cross-selling additional services to existing clients. Provide timely and effective support to resolve any issues or challenges faced by our restaurant partners. Conduct regular follow-ups and performance reviews with clients to ensure their success. Collaborate with the sales and product teams to gather feedback and improve our offerings based on customer needs. Requirements Minimum 3 years of experience in a Customer Success or Account Management role within the F&B technology industry. Strong communication and interpersonal skills with the ability to build rapport and trust with restaurant owners and managers. Excellent problem-solving abilities and the capability to handle multiple tasks efficiently. A deep understanding of the challenges faced by F&B businesses in Asia-Pacific, particularly in Singapore. Experience working remotely or managing remote teams is a plus but not required for this role. About the Company Oddle is a technology company that specializes in helping food and beverage (F&B) businesses grow their revenue through data. We work with thousands of restaurants across Asia-Pacific, providing solutions for delivery, reservations, loyalty, marketing, and payments. Our mission is to empower our restaurant partners to thrive by offering them the tools they need to succeed. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Singapore, hybrid, or fully remote?