Customer Service Specialist- Transportation B13

Itel invites qualified candidates to apply for the Customer Service Specialist- Transportation B13 opening in Kingston. This full-time position places you at the center of client interactions that keep transportation processes running smoothly for customers in the Kingston area.

About This Position

As the Customer Service Specialist- Transportation B13 with Itel in Kingston, you become the reliable contact that clients depend on when they need clear answers and timely help with transportation-related matters. The role centers on professional problem resolution, accurate information delivery, and maintaining strong working relationships while you operate on-site. Success means turning everyday service moments into lasting customer confidence and supporting the steady flow of transportation activities around Kingston. Everyone on the team counts on your consistent follow-through and calm handling of inquiries so daily operations stay efficient.

Your Responsibilities

• Respond promptly to customer questions and requests that arrive by phone, email, or chat concerning transportation services and schedules
• Investigate service concerns thoroughly and deliver practical solutions that restore satisfaction
• Enter and update order details, shipment statuses, and account notes with accuracy in company systems
• Collaborate with internal logistics and operations colleagues to track progress and share clear status updates
• Document every interaction completely so others can pick up the conversation without delay
• Identify recurring issues and suggest simple process improvements that raise overall service quality
• Uphold courtesy and professionalism during every exchange to strengthen the customer experience

Skills & Qualifications

• Proven strength in clear verbal and written communication that puts customers at ease
• Comfortable working with computer applications for tracking, logging, and reporting
• Solid organization skills that allow seamless handling of multiple requests at once
• Ability to stay composed under pressure and resolve problems with logical steps
• Willingness to learn transportation terminology and procedures quickly
• Dependable record of consistent attendance and attention to detail
• Team-oriented mindset that supports smooth handoffs with coworkers

About Itel

Itel is hiring for this Customer Service Specialist- Transportation B13 role and offers a supportive team environment.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.