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Customer Service – Team Lead

  • Company: Bass Pro Shops
  • Location: Spring, Texas
  • Salary: Pay not listed
  • Full Time
  • Company site
  • Map
  • Pay not listed

Bass Pro Shops at a glance

basspro.com
  • Founded 1971

SEC filings mentioning "Bass Pro Shops": 1,192search EDGAR

OSHA safety record: 4 confirmed violations across 4 inspections — via OSHA Establishment Search

Bass Pro Shops (BPS Direct, LLC) is a privately held U.S. outdoor retailer of hunting, fishing, camping gear, boats, and related recreation, known for nature-themed stores and conservation and veterans support. Founded in 1971; site: basspro.com.

Recent coverage includes a Tecovas partnership for shop-in-shop concepts and plans for a San Diego–area mega store opening around 2028.

12,412 Wikipedia views in July 2026 — a rough gauge of public visibility.

Source: Wikipedia · X

BASS PRO SHOPS - SPRING, HARRIS COUNTY

Position Summary

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store. Responsibilities include merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

What You'll Do

  • Provide daily direction to departmental associates for effective operations.
  • Evaluate and ensure proper merchandise presentation and display.
  • Manage inventory levels and perform regular stock checks.
  • Ensure accurate pricing of products in compliance with company standards.
  • Implement sales enhancement strategies to boost department performance.
  • Supervise the stocking process for optimal product availability.
  • Oversee customer service activities to ensure high-quality interactions.

Requirements

  • Previous experience in a management or leadership role within retail.
  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to motivate and lead teams effectively.
  • Familiarity with inventory management systems and tools.
  • Strong organizational and time management abilities.

About Bass Pro Shops

Bass Pro Shops is a leading retailer of outdoor products, offering an extensive selection of hunting, fishing, camping, and other outdoor-related merchandise. Our stores are known for their commitment to customer service and the outdoorsman lifestyle.

How to Apply

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You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.

What people say about Bass Pro Shops

Recent news

Aggregated from public discussions and news; opinions are the authors’ own.

Working in Spring, Texas

Weather right now in Spring, Texas: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:

This role is in Spring, Texas, Texas (77373 area). Texas is the most populous Southern state, bordering Louisiana, Arkansas, Oklahoma, New Mexico, and Mexico to the south.

Texas is the most populous state in the Southern United States. It borders the American states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, and New Mexico to the west. To the south and southwest, it has an international border with the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas, along a natural boundary formed by the Rio Grande. Texas has a coa

Note: US observes a public holiday on Sep 7 — Labour Day.

🇺🇸 Relocation safety for US: Exercise Normal Cautionvia Warnely, CC BY 4.0

National unemployment rate in US: 4.2%via World Bank

Private-sector wage growth (year over year): 3.1%via FRED

National quits rate: 2.0%via FRED (BLS JOLTS)

Weekly initial unemployment claims: 209,000via FRED

GDP per capita in US: $90,027via World Bank

Consumer price inflation in US: 2.9% (annual) — via World Bank

Real GDP growth in US: 2.2% (annual) — via World Bank

Average hours worked per year in US: 1,800via OECD

Cost of living in Texas: 2.9% below the national averagevia BEA

Minimum wage in Texas: $7.25/hrvia FRED

Real GDP per capita in Texas: $71,814via FRED

Home prices in Texas (year over year): +1.2%via FRED

Median household income in Harris County: $73,104via US Census ACS / Data USA

Average commute time in Harris County: 29 minvia US Census ACS / Data USA

Most common commute in Harris County: Drove Alone (70%) — via US Census ACS / Data USA

Households with home internet in Harris County: 92%via US Census ACS / Data USA

Typical climate: average high 80°F / low 60°F year-round (summers around 93°F, winters around 45°F) — via NOAA 1991-2020 Normals

Walkability: Below average walkablevia EPA National Walkability Index

Typical rent nearby: $1,323/mo · $1,573/movia HUD Fair Market Rents

  • Elevation 42m (138 ft)

Source: Wikipedia (state)

Build the skills for this role

  • Retail floor leadership and coaching
  • De-escalation and guest recovery
  • Product familiarity with outdoor recreation categories
  • Shift staffing and handoff clarity

Prepare examples of coaching underperforming associates, resolving angry guests without free giveaways alone, and prioritizing service when the floor is busy. Be ready to discuss Bass Pro’s outdoor brand and how you keep standards consistent across a team.

Strong fit if you lead by example on a busy retail floor, know outdoor retail pace, and can turn guest friction into loyalty while developing associates.

Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.

Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.

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Listing facts

  • Role Customer Service – Team Lead
  • Employer Bass Pro Shops
  • Location Spring, Texas
  • Type Full Time
  • Pay (from listing) Pay not listed
  • Posted August 17, 2026
  • Apply by September 17, 2026
  • Country United States
  • Overview Full job description on this page (222 words)

Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.

Public discussions & open sources

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Employer website

basspro.com

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Customer Service – Team Lead Bass Pro Shops · Spring, Texas