Customer Service Specialist, Medical Equipment Repair

One Federal Solution is hiring a Customer Service Specialist, Medical Equipment Repair for our full-time team based at USAMRIID in Frederick, Maryland. In this on-site role, you'll support essential medical equipment operations while developing expertise in repair scheduling and administrative coordination.

About the Role

As Customer Service Specialist for Medical Equipment Repair, you'll be at the center of our equipment support operations, ensuring smooth scheduling and documentation for medical device maintenance and repairs. Your work directly enables critical facility operations by maintaining clear communication channels, managing repair workflows, and keeping detailed records of equipment service history.

What You'll Do

• Manage the scheduling of medical equipment repair appointments, coordinating between technicians and equipment users
• Handle daily administrative duties including documentation, record management, and data entry
• Respond to customer inquiries regarding equipment status, repair timelines, and service availability
• Maintain organized files and logs for all equipment maintenance and repair activities
• Support the coordination of repair priorities and resource allocation
• Communicate effectively with both internal teams and external service providers

What We're Looking For

• Proven ability to learn quickly and adapt to new systems and procedures
• Exceptional attention to detail in scheduling, documentation, and record-keeping
• Experience with administrative tasks and customer service environments
• Strong organizational and time-management skills
• Professional communication abilities, written and verbal
• Reliability and punctuality in an on-site work setting
• Familiarity with medical or technical environments preferred

About One Federal Solution

One Federal Solution partners with government agencies and institutions to provide essential support services. We're committed to operational excellence and pride ourselves on hiring professionals who take pride in their work.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.