CSR I Operations (Temporary, Remote McAllen, TX)

Career Opportunity at Maximus - CSR I Operations (Temporary, Remote McAllen, TX)
Position located in Bridgeport, Connecticut

Position Summary

This role involves providing customer service for basic and routine inquiries and problems through various channels including telephone, email, web chats, or written letters. Calls are generally straightforward with the use of a computerized system for tracking, information gathering, and troubleshooting.

Your Responsibilities

• Handle basic and routine customer inquiries via multiple communication channels
• Utilize computerized systems for tracking, data collection, and issue resolution
• Provide feedback on call trends, processes, and procedures when necessary

Skills & Qualifications

• Excellent communication skills both verbal and written
• Ability to work independently with minimal supervision in a remote setting
• Familiarity with customer service software and systems
• Strong problem-solving abilities

About the Company

Maximus is dedicated to improving government services through innovative solutions. Our team of professionals works diligently to ensure that citizens receive the best possible support from their local, state, or federal governments.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.