- Company: Sun Corp Bank
- Location: Auckland, New Zealand
- Salary: Pay not listed
Sun Corp Bank at a glance
SEC filings mentioning "Suncorp Bank": 5 — search EDGAR
<strong.Claims Consultant
Suncorp Bank
Auckland, New Zealand
About the Role
At Suncorp Bank, we're seeking a Claims Consultant to join our team in Auckland. As a Motor Claims Consultant, you'll play a crucial role in supporting customers during challenging times, such as after vehicle accidents or unexpected incidents. Your primary responsibility will be guiding and assisting customers through the claims process with empathy, professionalism, and confidence.
Key Responsibilities
- Provide exceptional customer service to guide and support customers throughout their claims journey.
- Evaluate and assess claims accurately and efficiently.
- Communicate effectively with customers, adjusting to their needs and providing clear guidance.
- Maintain a high level of professionalism and empathy in all interactions.
Skills & Qualifications
- Proven experience as a Claims Consultant or similar role.
- Strong customer service skills with the ability to handle sensitive situations.
- Excellent communication and interpersonal skills.
- Adept at problem-solving and decision-making.
- Familiarity with insurance claims processes and regulations is advantageous.
Why Join Suncorp Bank
Joining Suncorp Bank offers you the opportunity to build a long-term career in the insurance industry. Our team environment fosters growth, support, and continuous learning. You'll be part of a dynamic organization committed to providing excellent service to our customers.
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Working in Auckland, New Zealand
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Auckland is a large metropolitan city in the North Island of New Zealand. It has an urban population of about 1,547,200. It is located in the greater Auckland Region, the area governed by Auckland Council, which includes outlying rural areas and the islands of the Hauraki Gulf, and which has a total population of 1,816,000 as of June 2025. It is the most populous city of New Zealand and the fifth-most populous city in Oceania.
Auckland is a large metropolitan city in the North Island of New Zealand. It has an urban population of about 1,547,200. It is located in the greater Auckland Region, the area governed by Auckland Council, which includes outlying rural areas and the islands of the Hauraki Gulf, and which has a total population of 1,816,000 as of June 2025. It is the most populous city of New Zealand and the fifth-
🇳🇿 Relocation safety for New Zealand: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in New Zealand: 5.1% — via World Bank
GDP per capita in New Zealand: $49,591 — via World Bank
Consumer price inflation in New Zealand: 2.8% (annual) — via World Bank
Real GDP growth in New Zealand: 0.5% (annual) — via World Bank
Average hours worked per year in New Zealand: 1,723 — via OECD
Recent seismic activity: 2 earthquakes (M4.5+) within 200km in the last 6 months — largest M4.7 near 100 km ENE of Pauanui, New Zealand. via USGS
Nearby green space: 11 parks within 1.5km — closest is Amey Daldy Park. via OpenStreetMap
Nearest public transit: Halsey Street (station, 256m). via OpenStreetMap
- Elevation 2m (7 ft)
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Cautiousness
- Integrity
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 4: Considerable Preparation Needed. Most of these occupations require a four-year bachelor's degree, but some do not. — via O*NET
Industry news
- Consumer Finance Monitor Celebrates 15 Years of Covering the Consumer Financial Services Industry - Consumer Finance Monitor
- Perspectives on Regulation of Systemic Risk in the Financial Services Industry - American Enterprise Institute - AEI
- FSI Predictions 2026 - Deloitte
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Business & Financial Operations occupations earn a national median of $76,859 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Claims Consultant
- Employer Sun Corp Bank
- Location Auckland, New Zealand
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 26, 2026
- Apply by August 26, 2026
- Country New Zealand
- Overview Full job description on this page (222 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Claims Consultant
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Examine claims forms and other records to determine insurance coverage.
- Analyze information gathered by investigation and report findings and recommendations.
- Pay and process claims within designated authority level.
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
Explore related openings
Occupation family: Claims Consultant
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