Account Manager, Commercial Lines

Origen is hiring a Full Time Account Manager, Commercial Lines in Honolulu, HI. This client-facing position centers on building lasting commercial account relationships, guiding coverage solutions, and delivering responsive service that keeps policies accurate and clients well-supported.

What This Role Involves

As Account Manager, Commercial Lines at Origen in Honolulu, HI, you become the central contact for commercial clients who rely on thoughtful coverage guidance and reliable follow-through. The role blends day-to-day account stewardship with proactive planning so renewals run smoothly, documentation stays precise, and each client receives clear answers when needs change. You will collaborate across internal teams and external partners to keep commercial portfolios organized, risk exposures reviewed, and service levels consistently high for the Honolulu market.

Core Duties

• Own the full client experience for assigned commercial accounts, serving as the primary point of contact for questions, updates, and requests.
• Coordinate renewals, policy changes, endorsements, and certificates of insurance with accuracy and timely follow-up.
• Gather exposure data, review current coverages, and help prepare submissions or proposals that match client risk profiles.
• Work closely with underwriters and carriers to clarify terms, secure competitive options, and resolve coverage questions.
• Assist with claims coordination by gathering details, tracking status, and keeping clients informed throughout the process.
• Maintain complete and organized account records, including policy summaries, correspondence, and renewal calendars.
• Identify service or coverage gaps and surface practical options that strengthen the client relationship.
• Respond promptly to inquiries and escalate complex issues so nothing stalls on the commercial book.

Skills & Qualifications

• Solid working knowledge of commercial lines coverages such as property, liability, package, and related business protections.
• Proven ability to manage multiple accounts while keeping details, deadlines, and client commitments on track.
• Strong written and verbal communication skills suited to explaining complex terms in plain language.
• Comfortable partnering with underwriters, carriers, and internal colleagues to achieve client outcomes.
• High attention to accuracy when preparing documents, checking policy language, and updating systems.
• Customer-focused mindset with skills in relationship building and professional problem-solving.
• Familiarity with agency management systems, spreadsheets, and standard productivity tools preferred.
• Prior commercial lines account or brokerage support experience is a strong advantage for success in Honolulu, HI.

About the Company

Origen is hiring for this role and offers a supportive team environment for professionals who want to grow the Account Manager, Commercial Lines craft.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.