Bilingual Collection Agent – Consumer Resolution Specialist (Spanish · English)

Trustingsocial seeks a skilled professional for the full-time remote Bilingual Collection Agent – Consumer Resolution Specialist (Spanish · English) role serving candidates near Dallas, Texas. You will guide consumers through financial difficulties using bilingual expertise, empathy, and precise problem-solving.

What This Role Involves

The Bilingual Collection Agent – Consumer Resolution Specialist (Spanish · English) at Trustingsocial concentrates on elevated consumer matters that automated platforms cannot fully resolve. You assist Spanish-speaking and English-speaking individuals requesting personal contact, manage files requiring human judgment under regulations, craft intricate payment solutions, and lead culturally aware negotiations. Remote work from the Dallas, Texas market lets you cultivate trust with Spanish-language consumers facing hardship, solve the most demanding files inside an advanced support structure, share practical observations that refine technology performance, safeguard compliance standards, and complete professional interactions alongside a coordinated high-performing group.

Key Responsibilities

• Contact consumers in Spanish and English to establish workable payment arrangements
• Forge dependable relationships with Spanish-speaking consumers under financial strain
• Identify proactive paths that close accounts and generate positive results
• Address cultural considerations involving money, household duties, and economic stress
• Settle disputes and complaints rapidly and accurately in both languages
• Direct complex collection files that need expert judgment
• Record every interaction completely to satisfy compliance and quality needs
• Follow through diligently so payment promises turn into actual receipts
• Maintain expert knowledge of FDCPA, TCPA, CFPB, and applicable state collection laws
• Confirm each contact fully meets legal and regulatory requirements
• Remain current on regulatory changes and technology-supported engagement methods
• Treat sensitive files with exacting care as a vital compliance safeguard
• Supply feedback that improves technology effectiveness for Spanish-speaking consumers
• Convey cultural factors that shape successful recovery outcomes
• Contribute ideas that strengthen results for bilingual consumers
• Model professionalism, integrity, and commitment to high standards

Qualifications

• Native or fluent Spanish speaking ability plus professional-level English
• Five or more years of proven collections experience in accounts receivable, debt recovery, or consumer finance
• Clean compliance history free of regulatory violations or disciplinary records
• Documented success meeting or exceeding collection goals and metrics
• Deep knowledge of FDCPA, TCPA, and CFPB regulations
• Exceptional negotiation and problem-solving skills delivered in Spanish and English
• Capacity to conduct difficult conversations with empathy and persistence
• Cultural fluency with diverse Latino communities including Mexican, Puerto Rican, and Central American backgrounds
• Proficiency with CRM platforms, dialers, and multi-channel communication tools
• Self-motivation and personal accountability suited to remote work
• Secure private home workspace with reliable high-speed internet
• Authentic desire to help consumers resolve outstanding obligations
• High emotional intelligence balancing compassion against outcome targets
• Confidence managing objections during sensitive financial talks
• Adaptability when partnering with technology systems and offering refinement input
• Professional maturity and integrity across every consumer exchange
• Ongoing drive to raise personal performance and process quality

About Trustingsocial

Trustingsocial is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.