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Be ready to demonstrate fluent Spanish and English, calm de-escalation, and clear explanation of balances or options.
Strong fit if you are bilingual (Spanish · English), resilient on consumer resolution work, and comfortable with remote, metric-driven outreach for Trustingsocial. Prefer candidates who stay empathetic under pressure and keep records clean.
As a Bilingual Collection Agent – Consumer Resolution Specialist at Trustingsocial, your day centers on Spanish- and English-language outreach to resolve consumer accounts. Expect structured call or digital queues, account research, payment and hardship options, accurate notes, and handoffs when cases need escalation—always within company scripts, compliance rules, and quality targets.
The listing marks the job as remote, with location context in Dallas, Texas, United States.
The title calls for Spanish and English for consumer collection and resolution work.
Focus is bilingual account contact, resolution options, accurate documentation, and compliance-minded quality—not inventing product claims beyond the title and location given.
Trustingsocial seeks a skilled professional for the full-time remote Bilingual Collection Agent / Consumer Resolution Specialist (Spanish/English) - Kompato AI role serving candidates near Dallas, Texas, United States. You will guide consumers through financial difficulties using bilingual expertise, empathy, and precise problem-solving. What This Role Involves The Bilingual Collection Agent / Consumer Resolution Specialist (Spanish/English) - Kompato AI at Trustingsocial concentrates on elevated consumer matters that automated platforms cannot fully resolve. You assist Spanish-speaking and English-speaking individuals requesting personal contact, manage files requiring human judgment under regulations, craft intricate payment solutions, and lead culturally aware negotiations. Remote work from the Dallas, Texas, United States market lets you cultivate trust with Spanish-language consumers facing hardship, solve the most demanding files inside an advanced support structure, share practical observations that refine technology performance, safeguard compliance standards, and complete professional interactions alongside a coordinated high-performing group. Key Responsibilities Contact consumers in Spanish and English to establish workable payment arrangements Forge dependable relationships with Spanish-speaking consumers under financial strain Identify proactive paths that close accounts and generate positive results Address cultural considerations involving money, household duties, and economic stress Settle disputes and complaints rapidly and accurately in both languages Direct complex collection files that need expert judgment Record every interaction completely to satisfy compliance and quality needs Follow through diligently so payment promises turn into actual receipts Maintain expert knowledge of FDCPA, TCPA, CFPB, and applicable state collection laws Confirm each contact fully meets legal and regulatory requirements Remain current on regulatory changes and technology-supported engagement methods Treat sensitive files with exacting care as a vital compliance safeguard Supply feedback that improves technology effectiveness for Spanish-speaking consumers Convey cultural factors that shape successful recovery outcomes Contribute ideas that strengthen results for bilingual consumers Model professionalism, integrity, and commitment to high standards Qualifications Native or fluent Spanish speaking ability plus professional-level English Five or more years of proven collections experience in accounts receivable, debt recovery, or consumer finance Clean compliance history free of regulatory violations or disciplinary records Documented success meeting or exceeding collection goals and metrics Deep knowledge of FDCPA, TCPA, and CFPB regulations…
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