Service Analyst – Xstore POS (Level 1)

Olr invites applications for a Service Analyst - Xstore POS (Level 1) based in Bangalore, KARNATAKA. This full-time role centres on delivering prompt Level 1 assistance for Xstore point-of-sale platforms so retail users experience reliable system performance day after day.

Role Overview

The Service Analyst - Xstore POS (Level 1) acts as the initial contact for operational queries and technical interruptions arising from the Xstore environment. Working onsite in Bangalore, KARNATAKA, the position emphasises rapid ticket handling, accurate root-cause identification at the entry level, and clear escalation when deeper expertise is required, all while upholding service standards that keep store transactions flowing smoothly.

What You'll Do

Day-to-day contributions of the Service Analyst - Xstore POS (Level 1) include:

• Logging, prioritising and resolving inbound incidents related to Xstore POS software behaviour, payment interfaces and peripheral devices.
• Guiding retail end users through diagnostic steps and temporary work-arounds via telephone, email or remote desktop.
• Recording resolution details and symptoms thoroughly so knowledge bases remain current for the wider support community.
• Identifying recurring patterns and flagging them to Level 2 colleagues or vendor channels for permanent fixes.
• Executing basic health checks on Xstore configurations and confirming successful recovery after maintenance windows.
• Coordinating with store managers and internal technical teams to minimise downtime during peak trading periods.

Requirements

Candidates prepared for the Service Analyst - Xstore POS (Level 1) opening in Bangalore should bring:

• Practical exposure to retail POS applications, with Oracle Xstore or equivalent systems preferred.
• Solid problem-solving instincts suited to first-line investigation of software, network and hardware interactions.
• Clear spoken and written communication skills that help non-technical users understand next actions.
• Working knowledge of help-desk platforms, ITIL-aligned ticket processes and common Windows desktop tools.
• Foundational grasp of database connectivity, local area networks and payment-terminal integration concepts.
• A graduate qualification in information technology, computer applications or a closely related discipline, complemented by genuine interest in retail technology support.

About the Company

Olr is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.