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Be ready to walk through a sample L1 POS outage: how you gather symptoms, isolate printer/network/app vs store process, document steps, and know when to escalate. Prepare examples of calm store-facing communication under pressure and how you protect PII and transaction integrity.
A solid fit if you enjoy structured L1 support, retail technology, and methodical ticket work. Less ideal if you want pure development or fully remote work—this listing is on-site in Bangalore for OLR’s Xstore POS service function.
As a Level 1 Service Analyst for Xstore POS at OLR, your day typically centers on triaging store POS incidents, guiding associates through first-line fixes, logging tickets cleanly, and escalating complex Xstore or hardware issues. You’ll balance queue SLAs, clear handoffs, and concise updates so stores stay open and transactions keep flowing.
Prioritize Xstore/POS fundamentals, Windows/store device basics, ITIL-style ticketing, remote troubleshooting, and clear written updates. No certification list or costs were supplied for this posting—treat vendor or ITIL study as optional and verify any fees before enrolling.
No. The listing marks remote as off and places the job in Bangalore, Karnataka.
First-line diagnosis, guided fixes, accurate logging, and escalation when issues exceed L1 scope—not deep code changes.
Start with the company domain olr.com and the official job post for team and shift details.
Website: olr.com
Public cache only — not an employee review.
Olr invites applications for a Service Analyst - Xstore POS (Level 1) based in Bangalore, KARNATAKA. This full-time role centres on delivering prompt Level 1 assistance for Xstore point-of-sale platforms so retail users experience reliable system performance day after day. Role Overview The Service Analyst - Xstore POS (Level 1) acts as the initial contact for operational queries and technical interruptions arising from the Xstore environment. Working onsite in Bangalore, KARNATAKA, the position emphasises rapid ticket handling, accurate root-cause identification at the entry level, and clear escalation when deeper expertise is required, all while upholding service standards that keep store transactions flowing smoothly. What You'll Do Day-to-day contributions of the Service Analyst - Xstore POS (Level 1) include: Logging, prioritising and resolving inbound incidents related to Xstore POS software behaviour, payment interfaces and peripheral devices. Guiding retail end users through diagnostic steps and temporary work-arounds via telephone, email or remote desktop. Recording resolution details and symptoms thoroughly so knowledge bases remain current for the wider support community. Identifying recurring patterns and flagging them to Level 2 colleagues or vendor channels for permanent fixes. Executing basic health checks on Xstore configurations and confirming successful recovery after maintenance windows. Coordinating with store managers and internal technical teams to minimise downtime during peak trading periods. Requirements Candidates prepared for the Service Analyst - Xstore POS (Level 1) opening in Bangalore should bring: Practical exposure to retail POS applications, with Oracle Xstore or equivalent systems preferred. Solid problem-solving instincts suited to first-line investigation of software, network and hardware interactions. Clear spoken and written communication skills that help non-technical users understand next actions. Working knowledge of help-desk platforms, ITIL-aligned ticket processes and common Windows desktop tools. Foundational grasp of database connectivity, local area networks and payment-terminal integration concepts. A graduate qualification in information technology, computer applications or a closely related discipline, complemented by genuine interest in retail technology support. About the Company Olr is hiring for this role and offers a supportive team environment. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform…
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