Collections Agent

Spgi invites qualified professionals to apply for the full-time Collections Agent position based in 2 locations. This Collections Agent opportunity supports Spgi careers seekers looking for Collections Agent jobs in 2 locations or Collections Agent near me roles focused on account recovery and customer dialogue.

Role Overview

The Collections Agent at Spgi in 2 locations drives the recovery of overdue balances while preserving constructive client relationships through clear, respectful outreach. In this full-time Collections Agent post you will manage a portfolio of accounts, apply structured follow-up methods, and contribute to overall cash-flow health, making it a strong match for candidates searching Collections Agent jobs in 2 locations or Spgi careers openings.

Your Responsibilities

• Reach out to customers by telephone and electronic channels to discuss past-due balances and request prompt payment.
• Negotiate realistic settlement timelines or installment plans that align with both company guidelines and customer capacity.
• Log every conversation, commitment, and outcome accurately inside the relevant account systems for full auditability.
• Monitor assigned accounts daily, escalate stubborn cases according to internal escalation paths, and close resolved items promptly.
• Stay current with applicable collection regulations and internal policies to ensure every action remains compliant.
• Coordinate with other departments when multi-party resolution or special account handling is required.

What We're Looking For

• Demonstrated ability to conduct persuasive yet empathetic conversations, ideally gained in a collections or customer-facing finance setting.
• Excellent verbal and written communication skills that allow clear explanation of balances and options.
• Resilience and composure when handling firm or emotional reactions from customers.
• Strong organization and time-management habits that keep large account portfolios on track.
• Comfort using standard desktop applications and CRM tools for rapid entry and retrieval of customer data.
• Willingness to work full-time hours on site within the 2 locations area.

More About Spgi

Spgi is hiring for this role and offers a supportive team environment.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.