Customer Support Technician

Simpro is hiring a Customer Support Technician for a full-time role at the Leeds Office. This position offers the chance to deliver high-quality technical assistance and help customers achieve seamless resolutions every day.

Role Overview

In the Customer Support Technician post based at the Leeds Office, you will act as a trusted first point of contact for technical queries, combining practical problem-solving with clear communication. This full-time opportunity at Simpro centres on supporting users efficiently within a collaborative office environment and contributing to reliable service standards that keep customers productive.

Key Responsibilities

• Respond to inbound customer contacts through telephone, email and other channels in a timely, professional manner
• Identify, diagnose and resolve a variety of technical issues using established troubleshooting methods
• Log all interactions accurately within the support system and maintain detailed case records for continuity
• Escalate more intricate matters to specialised colleagues while retaining ownership until resolution
• Guide customers with step-by-step advice so they gain confidence handling similar situations independently
• Share observations that help refine support documentation and improve overall team processes

Qualifications

• Previous hands-on experience in customer support, technical support or a closely related service role
• Demonstrable ability to analyse problems methodically and arrive at practical solutions
• Strong verbal and written communication skills suited to explaining technical concepts clearly
• Genuine commitment to customer satisfaction, patience and a calm approach under pressure
• Capacity to manage workload effectively both alone and as part of the wider support team
• Familiarity with standard helpdesk software, ticketing platforms and common desktop technologies

More About Simpro

Simpro is hiring for this Customer Support Technician role and offers a supportive team environment at the Leeds Office.

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