- Company: Simpro
- Location: Leeds Office
- New
- Full Time
- Leeds Office
- Apply on company site
Simpro at a glance
simpro.comSEC filings mentioning "Simpro": 40 — search EDGAR
Federal funding recipient: largest known award $7K from the Department of Justice (started May 13, 2016) — via USAspending.gov
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Simpro is hiring a Customer Support Technician for a full-time role at the Leeds Office. This position offers the chance to deliver high-quality technical assistance and help customers achieve seamless resolutions every day.
Role Overview
In the Customer Support Technician post based at the Leeds Office, you will act as a trusted first point of contact for technical queries, combining practical problem-solving with clear communication. This full-time opportunity at Simpro centres on supporting users efficiently within a collaborative office environment and contributing to reliable service standards that keep customers productive.
Key Responsibilities
- Respond to inbound customer contacts through telephone, email and other channels in a timely, professional manner
- Identify, diagnose and resolve a variety of technical issues using established troubleshooting methods
- Log all interactions accurately within the support system and maintain detailed case records for continuity
- Escalate more intricate matters to specialised colleagues while retaining ownership until resolution
- Guide customers with step-by-step advice so they gain confidence handling similar situations independently
- Share observations that help refine support documentation and improve overall team processes
Qualifications
- Previous hands-on experience in customer support, technical support or a closely related service role
- Demonstrable ability to analyse problems methodically and arrive at practical solutions
- Strong verbal and written communication skills suited to explaining technical concepts clearly
- Genuine commitment to customer satisfaction, patience and a calm approach under pressure
- Capacity to manage workload effectively both alone and as part of the wider support team
- Familiarity with standard helpdesk software, ticketing platforms and common desktop technologies
More About Simpro
Simpro is hiring for this Customer Support Technician role and offers a supportive team environment at the Leeds Office.
Apply Today
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To apply for this job please visit simpro.wd3.myworkdayjobs.com.
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Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Support Technician
- Employer Simpro
- Location Leeds Office
- Type Full Time
- Posted July 13, 2026
- Apply by 2026-08-12
- Overview Full original description on this page (295 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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