Customer Support Technician

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Company facts (cached)

Website: simpro.com

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Role overview (listing rewrite)

Simpro is hiring a Customer Support Technician for a full-time role at the Leeds Office. This position offers the chance to deliver high-quality technical assistance and help customers achieve seamless resolutions every day. Role Overview In the Customer Support Technician post based at the Leeds Office, you will act as a trusted first point of contact for technical queries, combining practical problem-solving with clear communication. This full-time opportunity at Simpro centres on supporting users efficiently within a collaborative office environment and contributing to reliable service standards that keep customers productive. Key Responsibilities Respond to inbound customer contacts through telephone, email and other channels in a timely, professional manner Identify, diagnose and resolve a variety of technical issues using established troubleshooting methods Log all interactions accurately within the support system and maintain detailed case records for continuity Escalate more intricate matters to specialised colleagues while retaining ownership until resolution Guide customers with step-by-step advice so they gain confidence handling similar situations independently Share observations that help refine support documentation and improve overall team processes Qualifications Previous hands-on experience in customer support, technical support or a closely related service role Demonstrable ability to analyse problems methodically and arrive at practical solutions Strong verbal and written communication skills suited to explaining technical concepts clearly Genuine commitment to customer satisfaction, patience and a calm approach under pressure Capacity to manage workload effectively both alone and as part of the wider support team Familiarity with standard helpdesk software, ticketing platforms and common desktop technologies More About Simpro Simpro is hiring for this Customer Support Technician role and offers a supportive team environment at the Leeds Office. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Leeds Office, hybrid, or fully remote?