Star Service Supervisor

Loewshotels invites applications for a Full Time Star Service Supervisor role at FL - Orlando - Loews Royal Pacific Resort. This opening suits candidates exploring Star Service Supervisor jobs in FL - Orlando - Loews Royal Pacific Resort, Star Service Supervisor near me opportunities, or Loewshotels careers focused on team leadership and guest excellence.

About This Position

As the Star Service Supervisor at Loews Royal Pacific Resort in Orlando, Florida, you will guide frontline service delivery, uphold quality benchmarks, and foster a collaborative atmosphere among team members. This Full Time Star Service Supervisor position at Loewshotels centers on operational oversight, guest interaction excellence, and continuous improvement within a dynamic resort setting, all while supporting broader location goals at FL - Orlando - Loews Royal Pacific Resort.

What You'll Do

• Lead daily service operations and direct team members to maintain consistent high standards for guest interactions
• Coach and mentor staff on protocols that elevate satisfaction and handle real-time service challenges effectively
• Resolve guest inquiries and concerns with professionalism, escalating complex matters as required to protect reputation
• Coordinate schedules, assign duties, and optimize workflows so service coverage remains reliable across shifts
• Track performance metrics, identify training needs, and implement refinements that strengthen overall service quality
• Partner with neighboring departments to ensure seamless coordination and end-to-end guest care
• Conduct briefings and reinforce expectations that keep the Star Service Supervisor team aligned and motivated

Qualifications

• Hands-on experience supervising guest service or hospitality teams in a fast-paced environment
• Proven leadership skills paired with clear communication and conflict-resolution abilities
• Familiarity with standard service practices and a commitment to elevating guest experiences
• Capacity to multitask, prioritize under pressure, and adapt schedules as resort demands shift
• Strong interpersonal approach that builds trust with both guests and colleagues
• Reliability for Full Time presence and willingness to support operational needs at FL - Orlando - Loews Royal Pacific Resort

About Loewshotels

Loewshotels is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.