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Be ready to walk through real examples of coaching understaffed shifts, de-escalating upset resort guests, and enforcing brand service standards without slowing the floor. Expect scenario questions on multi-department coordination (rooms, F&B, events) at a large Orlando resort and how you measure team performance day to day.
Strong fit if you already supervise hospitality teams, stay calm with high guest volume, and enjoy coaching standards on a full-service resort rather than purely desk work. On-site only at Loews Royal Pacific Resort (Orlando); remote is not offered.
As Star Service Supervisor at Loews Royal Pacific Resort in Orlando, your day centers on leading guest-facing teams on a busy Universal-area resort floor: opening/closing briefings, coaching service standards, walking outlets for readiness, and owning escalations so issues resolve before they reach leadership. You coordinate with front desk, housekeeping, F&B, and events so VIP and high-volume periods stay smooth, document incidents, and model the Loews “star service” bar under time pressure.
No. The posting is on-site at Loews Royal Pacific Resort in Orlando, Florida.
Leading frontline guest-service delivery: coaching teams, handling escalations, and keeping resort service standards consistent across peak periods.
Public news emphasizes expansion and new concepts (including Arlington/Americana and Alchemy by Loews) under Loews Hotels & Co leadership—not role-specific pay or review scores.
Website: loewshotels.com
Public cache only — not an employee review.
Loewshotels invites applications for a Full Time Star Service Supervisor role at FL - Orlando - Loews Royal Pacific Resort. This opening suits candidates exploring Star Service Supervisor jobs in FL - Orlando - Loews Royal Pacific Resort, Star Service Supervisor near me opportunities, or Loewshotels careers focused on team leadership and guest excellence. About This Position As the Star Service Supervisor at Loews Royal Pacific Resort in Orlando, Florida, you will guide frontline service delivery, uphold quality benchmarks, and foster a collaborative atmosphere among team members. This Full Time Star Service Supervisor position at Loewshotels centers on operational oversight, guest interaction excellence, and continuous improvement within a dynamic resort setting, all while supporting broader location goals at FL - Orlando - Loews Royal Pacific Resort. What You'll Do Lead daily service operations and direct team members to maintain consistent high standards for guest interactions Coach and mentor staff on protocols that elevate satisfaction and handle real-time service challenges effectively Resolve guest inquiries and concerns with professionalism, escalating complex matters as required to protect reputation Coordinate schedules, assign duties, and optimize workflows so service coverage remains reliable across shifts Track performance metrics, identify training needs, and implement refinements that strengthen overall service quality Partner with neighboring departments to ensure seamless coordination and end-to-end guest care Conduct briefings and reinforce expectations that keep the Star Service Supervisor team aligned and motivated Qualifications Hands-on experience supervising guest service or hospitality teams in a fast-paced environment Proven leadership skills paired with clear communication and conflict-resolution abilities Familiarity with standard service practices and a commitment to elevating guest experiences Capacity to multitask, prioritize under pressure, and adapt schedules as resort demands shift Strong interpersonal approach that builds trust with both guests and colleagues Reliability for Full Time presence and willingness to support operational needs at FL - Orlando - Loews Royal Pacific Resort About Loewshotels Loewshotels is hiring for this role and offers a supportive team environment. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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