Managed Services Solutions Specialist

Phoenix Software is seeking a Managed Services Solutions Specialist to join our team in Pocklington, England, United Kingdom. This is a full-time position for an experienced professional ready to deliver enterprise-grade managed services solutions to our growing client base.

Role Overview

As a Managed Services Solutions Specialist at Phoenix Software, you will be the primary point of contact for managed services clients, ensuring they receive optimal value from their solutions. You'll combine technical expertise with client relationship management, acting as a bridge between our clients' business needs and our delivery teams. Your focus will be on ensuring service excellence, identifying opportunities for solution expansion, and resolving complex technical and operational challenges that arise within managed service engagements.

Responsibilities

• Manage and oversee managed services delivery to assigned clients, ensuring service levels and contractual commitments are consistently met
• Serve as the primary liaison between clients and Phoenix Software's technical and support teams
• Monitor service performance metrics and provide regular reporting and analysis to clients
• Identify, troubleshoot, and resolve technical issues within managed service environments
• Design and implement solutions tailored to client requirements and business objectives
• Communicate proactively with clients regarding system health, performance, and recommendations for improvement
• Coordinate implementation, upgrades, and maintenance activities across multiple client accounts
• Maintain accurate documentation of client configurations, agreements, and service specifications

Who We're Looking For

• Proven experience managing or delivering managed services or similar enterprise solutions
• Strong technical foundation in software systems, infrastructure, or IT operations
• Excellent client-facing communication and relationship management skills
• Demonstrated ability to diagnose and resolve complex technical problems
• Experience with service level agreements (SLAs) and performance monitoring
• Strong organisational skills and attention to detail
• Ability to work collaboratively across teams and manage multiple client priorities

Why Join Phoenix Software

Phoenix Software offers the opportunity to work with a committed team delivering meaningful technology solutions. You'll develop your expertise within managed services whilst working directly with engaged clients who value technical excellence and partnership. This role offers genuine career progression in a growing software company.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.