Customer Experience Advisor | S1 | Retail Banking | Kirkwall Branch

Join Santander as a Customer Experience Advisor at our Kirkwall branch and make a difference in the lives of our customers every day.

About This Position

• We are seeking a dedicated and customer-focused individual to join our Kirkwall branch as a Customer Experience Advisor.
• This role involves providing exceptional service to our retail banking clients, ensuring their banking needs are met efficiently and effectively.
• You will play a key part in delivering a positive experience for our customers through knowledgeable advice and support.

Core Duties

• Greet customers warmly and provide assistance with a wide range of banking transactions and inquiries.
• Process deposits, withdrawals, loan payments, and other financial transactions accurately and efficiently.
• Offer guidance on banking products and services tailored to each customer’s needs.
• Maintain a high level of security and confidentiality in handling customer information and transactions.
• Ensure compliance with all regulatory requirements and internal policies.

What You Bring

• A proven track record in customer service or a similar role, ideally within the banking sector.
• Excellent communication skills, both written and verbal, to effectively engage with customers and colleagues.
• The ability to multitask and manage time efficiently in a fast-paced environment.
• Strong numerical skills and attention to detail to ensure accuracy in financial transactions.
• A commitment to maintaining high standards of professionalism and ethical conduct.

About the Company

Santander is hiring for this role and offers a supportive team environment where you can develop your career while making a meaningful impact.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.