Case Manager – Fontaine Inn (JR 5564)

Join PATH (People Assisting the Homeless) as a Case Manager at Fontaine Inn in Santa Clara County, California, supporting individuals at every stage of their journey from homelessness to stable housing by coordinating care, navigating barriers, and building the relationships that enable lasting stability.

About the Role

This full-time position serves clients across the entire housing continuum—from street outreach through permanent supportive housing. You'll use a personalized, client-centered approach to help each person develop a concrete plan for stable housing and self-sufficiency. The role emphasizes building trust, removing obstacles to care, and coordinating a network of health, social, and employment services that support independent living.

What You'll Do

• Conduct comprehensive intake assessments and work collaboratively with clients to create Individualized Service Plans addressing housing goals, income, healthcare, mental health, substance use, and personal priorities
• Connect clients to healthcare, social services, employment support, and community resources; follow up regularly to ensure access and continued effectiveness
• Use evidence-based assessment tools to evaluate client strengths, barriers, and progress toward identified goals
• Facilitate 90-day progress reviews and adjust service plans based on outcomes and evolving needs
• Maintain accurate, timely case documentation in compliance with program standards, HIPAA requirements, and agency policies
• Provide crisis intervention, risk assessment, and supportive counseling during periods of acute instability or setback
• Apply trauma-informed practices and motivational interviewing techniques consistently in client interactions
• Build collaborative relationships with colleagues, partner agencies, and community systems to coordinate integrated care and address structural barriers
• Participate actively in staff meetings, required training, and team initiatives; demonstrate commitment to diversity, equity, and inclusion in service delivery and workplace culture

What We're Looking For

• Strong writing and verbal communication skills; ability to distill complex situations into clear documentation
• Analytical mindset with meticulous attention to detail and accuracy
• Genuine empathy and commitment to working with individuals experiencing homelessness and other vulnerable populations
• Creative problem-solver who demonstrates initiative and tailors approaches to individual client circumstances
• Collaborative team player who values diverse perspectives and works effectively across disciplines
• Reliable professional with strong personal integrity and ability to maintain appropriate boundaries
• Two or more years of experience in case management, healthcare, homeless services, or supporting vulnerable populations (preferred but not required)

Mandatory Requirements

• Valid driver's license, reliable transportation, proof of insurance, and ability to qualify for PATH's vehicle coverage
• Willingness to obtain CPR/First Aid certification before start date
• Pass a background screening, tuberculosis test, and drug screening as conditions of employment
• U.S. work authorization (we cannot sponsor or assume sponsorship of employment visas)
• You are not currently receiving PATH services and have not received services within the past two years

About PATH (People Assisting the Homeless)

Since 1984, PATH has pioneered evidence-based, person-centered responses to homelessness across California. We serve individuals at every phase of their journey—from street outreach through permanent supportive housing—guided by a commitment to racial and social justice. At PATH, you'll contribute to meaningful work within a mission-driven organization that prioritizes staff development, work-life balance, and inclusive leadership.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.