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Be ready to discuss trauma-informed engagement, harm reduction vs. housing-first approaches, documentation ethics, and examples of multi-agency coordination. Prepare scenarios on safety, boundaries, and how you track goals without losing client trust.
Strong fit if you want hands-on case management with a homelessness-focused nonprofit, can work on-site in Santa Clara County, and are comfortable with housing navigation, advocacy, and steady follow-through under complex client needs.
As Case Manager at Fontaine Inn for PATH in Santa Clara County, a typical day likely centers on client check-ins, housing stability plans, coordinating benefits and providers, documenting progress, and de-escalating crises so residents stay housed and connected to care.
No. The listing is on-site in Santa Clara County (remote flag is off).
PATH works on assisting people experiencing homelessness through housing-related support and services (see epath.org).
No certification resources were provided for this occupation family.
Website: epath.org
Public cache only — not an employee review.
Join PATH (People Assisting the Homeless) as a Case Manager at Fontaine Inn in Santa Clara County, supporting individuals at every stage of their journey from homelessness to stable housing by coordinating care, navigating barriers, and building the relationships that enable lasting stability. About the Role This full-time position serves clients across the entire housing continuum—from street outreach through permanent supportive housing. You'll use a personalized, client-centered approach to help each person develop a concrete plan for stable housing and self-sufficiency. The role emphasizes building trust, removing obstacles to care, and coordinating a network of health, social, and employment services that support independent living. What You'll Do Conduct comprehensive intake assessments and work collaboratively with clients to create Individualized Service Plans addressing housing goals, income, healthcare, mental health, substance use, and personal priorities Connect clients to healthcare, social services, employment support, and community resources; follow up regularly to ensure access and continued effectiveness Use evidence-based assessment tools to evaluate client strengths, barriers, and progress toward identified goals Facilitate 90-day progress reviews and adjust service plans based on outcomes and evolving needs Maintain accurate, timely case documentation in compliance with program standards, HIPAA requirements, and agency policies Provide crisis intervention, risk assessment, and supportive counseling during periods of acute instability or setback Apply trauma-informed practices and motivational interviewing techniques consistently in client interactions Build collaborative relationships with colleagues, partner agencies, and community systems to coordinate integrated care and address structural barriers Participate actively in staff meetings, required training, and team initiatives; demonstrate commitment to diversity, equity, and inclusion in service delivery and workplace culture What We're Looking For Strong writing and verbal communication skills; ability to distill complex situations into clear documentation Analytical mindset with meticulous attention to detail and accuracy Genuine empathy and commitment to working with individuals experiencing homelessness and other vulnerable populations Creative problem-solver who demonstrates initiative and tailors approaches to individual client circumstances Collaborative team player who values diverse perspectives and works effectively across disciplines Reliable professional with strong personal integrity and ability to maintain appropriate boundaries Two or more years of experience in case management, healthcare,…
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