Visitor Experience and Bookings Manager

Visitor Experience and Bookings Manager | PAM | Auckland, New Zealand

Position Summary

The Visitor Experience and Bookings Manager at PAM (Auckland War Memorial Museum) is responsible for enhancing visitor engagement through innovative experiences and efficient booking processes. This role involves managing the museum's visitor flow, ensuring smooth operations, and fostering a positive experience for all visitors.

Key Responsibilities

• Develop and implement strategies to enhance visitor engagement and satisfaction.
• Manage the booking system for exhibitions, events, and guided tours.
• Oversee the day-to-day operations of the visitor center, ensuring efficient service delivery.
• Collaborate with departments to coordinate special events and programs.
• Analyze visitor data to inform decision-making and improve visitor experience.

Requirements

• Minimum 3 years' experience in a similar role within the museum or tourism industry.
• Demonstrated ability to manage complex booking systems and databases.
• Strong interpersonal skills with the ability to engage diverse audiences effectively.
• Excellent organizational and time management skills.
• Experience in event planning and coordination preferred.

More About PAM

PAM, Auckland War Memorial Museum, is a culture and heritage organization committed to outstanding management of its world-class collections. The museum develops and shares engaging content through various programs and exhibitions, connecting people with stories of the past, present, and future.

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