Technical Support Engineer

Kiongroup is seeking a Technical Support Engineer for a full-time position based in Stockport, United Kingdom, offering the chance to apply your technical expertise where it makes a real difference for users and colleagues.

The Opportunity

This full-time Technical Support Engineer role at Kiongroup places you at the heart of day-to-day technical assistance in Stockport, United Kingdom. You will join a professional environment focused on resolving issues efficiently while building strong working relationships across the organisation. Ideal for candidates searching for Technical Support Engineer jobs in Stockport, United Kingdom or Technical Support Engineer near me opportunities, the position delivers hands-on variety, clear ownership of tickets, and the satisfaction of keeping systems running smoothly for end users. Kiongroup careers of this kind reward clear communication, methodical problem-solving and a commitment to continuous improvement, all within a permanent full-time framework based on site.

Core Duties

• Respond promptly to technical queries from users via phone, email and ticketing systems, diagnosing and resolving hardware, software and connectivity issues.
• Investigate recurring problems, implement practical fixes and escalate complex cases to specialist teams when required.
• Install, configure and update hardware and software components to maintain operational readiness.
• Maintain accurate records of incidents, resolutions and knowledge-base articles to support faster future turnaround.
• Collaborate with internal stakeholders to identify root causes and recommend process or tool improvements.
• Provide clear guidance and basic training so users can avoid common pitfalls and work more productively.

What We're Looking For

• Proven experience as a Technical Support Engineer or in a closely related technical support capacity.
• Solid working knowledge of operating systems, networking fundamentals, common applications and diagnostic tools.
• Strong analytical and troubleshooting skills with a methodical approach to problem solving.
• Excellent verbal and written communication abilities, able to explain technical matters in plain language.
• Organised personal habits, including the discipline to prioritise workloads and document every step accurately.
• Customer-focused mindset and the calm demeanour needed when users feel under pressure.

More About Kiongroup

Kiongroup is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.