Technical Service Representative 1

Agoc welcomes applications for a Technical Service Representative 1 position in Butler, Pennsylvania. This full-time role centers on delivering hands-on technical assistance and support within our local team environment.

Position Summary

As a Technical Service Representative 1 at Agoc in Butler, Pennsylvania, you will serve as a primary contact for resolving technical questions and ensuring smooth service experiences. This full-time opportunity sits at an entry level within technical service work, emphasizing clear communication, accurate troubleshooting, and consistent follow-through. You will help maintain high service standards while collaborating with team members at the Butler location to address daily needs and improve overall support processes. Candidates searching for Technical Service Representative 1 jobs near Butler, Pennsylvania or Agoc careers will find a role that values dependable performance and continuous learning.

Responsibilities

• Handle incoming technical service inquiries from customers and internal partners with prompt, professional responses.
• Identify and resolve routine technical issues through methodical troubleshooting and testing steps.
• Record all service interactions, problem details, and solutions in established tracking systems to support accurate follow-up.
• Escalate more complex concerns to senior colleagues while providing thorough background information.
• Share practical guidance that helps users apply technical solutions correctly and avoid recurring problems.
• Contribute to team efforts aimed at refining service procedures and elevating customer outcomes.
• Maintain organized work habits that support efficient daily operations at the Butler, Pennsylvania site.

Who We're Looking For

• Solid analytical skills for diagnosing basic technical challenges and recommending effective fixes.
• Clear verbal and written communication abilities to interact confidently with people of varying technical backgrounds.
• Customer-focused mindset combined with patience and a positive approach to problem solving.
• Familiarity with common software tools and a readiness to learn product-specific systems quickly.
• Capability to manage multiple requests while meeting quality and response expectations as a Technical Service Representative 1.
• Reliability and teamwork orientation suitable for full-time on-site work in Butler, Pennsylvania.
• Foundational educational preparation that supports technical service duties, such as a high school diploma or equivalent.

About the Company

Agoc is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.